Workplace Experience Ambassador

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.

We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description : Workplace Experience Ambassador

Position Overview : We are seeking a dynamic and customer-oriented Workplace Experience Ambassador to serve as the primary point of contact for client employees and visitors.

The ideal candidate will be responsible for managing inquiries, troubleshooting issues, and collecting feedback related to workplace services, with the ultimate goal of enhancing the care and comfort of client employees and guests.

Key Responsibilities :

Client Interaction :

• Serve as the initial point of contact for all client employees and visitors
• Handle employee inquiries, issues, and feedback related to workplace services
• Execute concierge services in compliance with Service Level Agreements (SLAs), standard processes, and applicable laws and regulations

Service Quality Assurance :

• Conduct routine walkthroughs and assessments of soft services delivery
• Ensure compliance with SLAs, policies, regulations, and performance metrics
• Strive for flawless execution and stable service delivery for clients

Data Management and Reporting :

• Support data collection, analysis, and reporting
• Ensure alignment with clients' goals and objectives

Security and Access Management :

• Create and distribute security badges using the client's proprietary web-based system
• Monitor and manage badge access system for security doors
• Manage visitor registration through the client's web-based system tool

Continuous Improvement :

• Strive to continually improve experience service performance
• Achieve and exceed performance goals, team goals, and client objectives

Collaboration and Communication :

• Maintain a working relationship with on-site Facilities / maintenance team
• Notify relevant parties when contractors and facilities-related visitors enter the premises
• Work with other Hub sites to align best practices, communications, and activities

Administrative Support :

• Provide onboarding support for new employees
• Manage office supplies inventory and ordering
• Promote site activities and events using Teams and Engage platforms

Technical Skills :

• Demonstrate strong knowledge of Microsoft Office suite
• Proficiency in Microsoft Outlook Calendar Management, Excel, and PowerPoint

Additional Responsibilities :

Perform other duties as assigned by the manager

• Proficiency in Microsoft Office suite
• Ability to multitask and prioritize effectively
• Attention to detail and problem-solving skills
• Adaptability and willingness to learn new systems and processes

Qualifications :

• Excellent customer service skills
• Strong communication and interpersonal abilities

Location : On-site Boston, MA

On-site Boston, MA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.

We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.

We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date.

You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.

g., Johnson & Johnson / Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and / or overall selection process you may contact us at Accommodation Requests.

This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.

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