Automotive Service Advisor

Are you a customer-centric individual with a passion for the automotive industry? If so, AAA Club Alliance has your opportunity to shine!

As an Automotive Service Advisor for AAA, you'll be the driving force behind our customers' exceptional experience, seamlessly coordinating their vehicle service needs with our skilled technicians in-shop.

With your strong communication skills, attention to detail, and automotive knowledge, you'll serve as a trusted liaison, guiding customers through the repair process and ensuring their satisfaction at every turn.

Join us in our fast-paced, high-energy environment where your expertise and dedication will be recognized, valued, and rewarded.

Take the driver's seat and steer your career towards success with AAA today!

Location Address : 7889 Tylersville Road, West Chester, OH 45069

At AAA, your success is our success. As an Automotive Service Advisor, we can offer you :

Competitive hourly compensation depending on experience, PLUS opportunities for additional income through a monthly performance bonus, spiffs and contests!

Our Service Advisors work a total of 5 days each week, with Mondays, Friday & Saturdays typically required. You’ll get Sundays off and another day during the week off, dependent on business need.

Robust health benefit offerings, including Medical Insurance with Prescription Coverage, Dental Insurance, and Vision Insurance.

Coverage begins 30 days after you start.

Over 2 weeks of Paid Time Off accrued during the first year of employment

8 Paid Holidays each year

401(k) plan with up to a 7% Company Match on retirement contributions

FREE Company-Paid Life Insurance

Tuition Reimbursement (up to $5,250 per year)

FREE AAA Premier Level Membership

An opportunity to work alongside a team of professionals with state of the art equipment in a spacious, clean, well-lit and safe work environment

Our stores are AAA owned and operated. AAA Club Alliance serves a large membership base and exemplifies the trusted AAA Brand.

There is plenty of business year round!

What our Automotive Service Advisors do :

Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.

Review repairs and services with customers to ensure a complete understanding of the services performed. Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup.

Note the name and time of approval for all repair / service orders and any additional costs.

Distribute work to all shop technicians while monitoring progress and accuracy of each job. Supply information on request to technicians, as needed.

Arrange for repairs and payment for vehicles that are covered by extended warranty programs.

Arrange towing and / or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.

Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer.

What you will need to succeed :

High School Diploma or equivalent.

Previous experience in the automotive industry preferred, or three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record.

Knowledge of automotive technology and the ability to communicate same information to the support team, customers and Auto Technicians.

ASE (Automotive Service Excellence) Service Advisor Certification is a plus, but not required!

Valid driver’s license.

Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position.

Authorized to work in the USA.

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion : At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.

We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category : Car Care

Car Care

Work from home or Remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates.

Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma / South Dakota, and AAA Ohio Automobile Club joining, now representing nearly six million members in 13 states and Washington, DC.

We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team.

We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while advancing their own career.

So that leaves one question, are you ready to make a difference? ()

Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Employee Referral process!

We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests.

We offer a wide array of benefits that give our Associates piece of mind even after retirement. You can view our virtual benefit fair here. ()

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aca.aaa.com.