Career Strategies Inc. seeks a Community Representative with experience processing interim & annual Section 8 re-certifications for our client, a 200 unit, Jacksonville apartment community specializing in affordable housing and assisted living.
This exciting role encompasses sales, customer service and marketing. The primary responsibility of this position is to lease apartments through product demonstration, with other duties including resident retention and customer satisfaction for the current residents and prospective residents.
Duties may include (but are not limited to) :
- Assist with Section 8 (HUD) certifications
- Respond to internet leads, answer prospect calls, schedule appointments, conduct property tours and promote attractive community features
- Greet visitors (residents, future residents and internal team members)
- Explain lease and community policies to new and current residents
- Maintain thorough product knowledge of the property and provide information to prospective residents
- Accurately prepare and have a thorough knowledge of all lease-related paperwork
- Maintain prospect traffic and leasing data, and assist with other computer data entry as necessary
- Deliver new resident gifts and move in packets
- Inspect units for move-ins to ensure units are ready
- Assist with planning and hosting of resident functions
- Collect application fees, deposits and rent
- Prepare and submit application materials for approval
- Follow up with prospects after viewing homes or submitting applications
- Prepare service requests
- Prepare move-in / move-out notices, inspections or procedures
- Answer phones, type, fax, read and comprehend documents,filing.
Ideal candidates possess a warm and engaging personality with the ability to interact and connect with different personalities.
Successful candidates may have previous backgrounds in : real estate, banking, customer service, management, retail, restaurant, hospitality / hotel, reception, administrative and sales.
Required Skills
- Experience with HUD, LIHTC, Section 8
- High school diploma
- 1-2 years sales or customer service experience
- Office skills : customer service, typing, clerical, computer, telephone
- Ability to solve problems and work with minimal supervision
- Excellent written and verbal communication skills
- Ability to read, analyze and interpret all forms of information
- Well organized
- Ability to multi-task and prioritize
- Professional appearance
- Reliable means of transportation
- Ability to be prompt and on time every day
- Extra Points for Experience : Bi-Lingual skills, knowledge of tax credit, fair housing laws, safety issues and / or a working knowledge of property management software such as YARDI, MRI, ONESITE, POP CARD, ON-SITE or YIELDSTAR
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