Description & Requirements Maximus is currently hiring Customer Service Representatives (Bilingual : English and Spanish calls) to join our growing team.
This position is responsible for supporting the Health Texas project by providing customer care and enrollment services for health benefits via telephone, IVR, and web-based portals.
This is a full-time position where you will enjoy a hybrid working arrangement : you have the choice to work remotely or on site at our Austin, TX location.
Schedule Details : - Our call center is open from 8AM - 6 : 30PM MST, Monday - Friday - 8-hour shifts are scheduled within the hours of operation Why Join Maximus? -
- Competitive Compensation - Quarterly bonuses based on performance included! -
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. -
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. -
- Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, -
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). -
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions. -
- Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion. -
- Tuition Reimbursement - Invest in your ongoing education and development. -
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. -
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. -
- Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities : - Responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.
- Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services.
- Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken.
- Follow standard operating procedures to ensure consistency and accuracy. - Address customer inquiries and resolve problems to ensure that appropriate changes are made.
- Refer unresolved customer grievances to designated departments for further investigation. - Communicate with supervisor regarding any potential needs or concerns.
- Navigate multiple computer systems and add appropriate documentation to the systems while speaking with a customer. - Perform data entry accurately.
- Responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.
- Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services.
- Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken.
- Follow standard operating procedures to ensure consistency and accuracy. - Address customer inquiries and resolve problems to ensure that appropriate changes are made.
- Refer unresolved customer grievances to designated departments for further investigation. - Communicate with supervisor regarding any potential needs or concerns.
- Navigate multiple computer systems and add appropriate documentation to the systems while speaking with a customer. - Perform data entry accurately.
Minimum Requirements - High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
Program Specific Requirements : - High School diploma or equivalent - 6 months of customer service experience preferred.
Must reside within 70 miles of El Paso, TX (Must live in Texas) Home Office Requirements : - Reliable, high-speed internet service - Minimum 20 Mbps download speeds - Must be a traditional, wired high-speed connection such as cable or fiber - Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.
or satellite are incompatible - Must be able to connect your computer directly to your modem or router via ethernet cable, Wi-Fi connections are not allowed - Quiet and distraction-free workspace - Maximus will supply your computer equipment #HealthTexas #LI-Remote EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action / Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Hourly Base Pay Minimum for this Position $ 16.00 Hourly Base Pay Maximum for this Position $ 16.00 *
Patient Customer Service Representative
A company is looking for a Customer Service Support Representative for Patient Customer Service. ...
Customer Service Representative (Bilingual)
As a Customer Service Representative, you'll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store experiences. At Speedy Cash, we're more than a financial service provider; we're a trusted al...
Remote Customer Service Representative
A company is looking for a Remote Customer Service Representative to provide high-quality service to clients. ...
Hiring New Representatives (Customer Service/Support)
Entry Level Customer Service Representative Responsibilities:. We are currently seeking a collaborative and solution-oriented individual to join our customer service team! This is a seasonal to possible full-time position. Attracts potential customers by answering product and service questions. Prep...
Customer Service Representative - 20-44 License Required
A company is looking for a Customer Service Representative with a 20-44 License Required. ...
Customer Service Representative - State Farm Agent Team Member
Train, mentor, and supervise customer service representatives to maintain high service standards. As a Customer Service Representative - State Farm Agent Team Member with Charline Espinoza - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a...
Medical Billing Customer Service Representative
The Billing Customer Service Representative will be responsible for: * Performing all required duties within the patient accounting system * Serving as a primary source for Customer Service assistance and ensuring customer satisfaction * Handling a high volume of incoming customer service calls in a...
Medical Call Center Customer Service Representative - Student Health Engemann Admin - Per Diem 8 Hour Rotating Shifts (Non-Exempt) (Non-Union) | University of Southern California (USC)
Preferred Qualifications: Pref Bachelor's degree Business or operations field OR Pref Associate's degree Business or operations field Pref 2 years Experience working in a call center and/or in a healthcare customer service department/environment (or combination of that equals two or more years) in a...
Customer Service Representative
Customer Service Representative. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. Use best practices in customer service techniqu...
Customer Service Representative - Commerce, CA
Answer 80- OUTBOUND phone calls per day from customers and identify the type of assistance the customer needs. Customer Service Experience using phones and computers as the primary job tools. Within a high-volume setting, you’ll need to develop knowledge of our various products and multiple levels o...