Product Support SpecialistTIMBER • Bellevue, WA, United States
serp_jobs.error_messages.no_longer_accepting
Product Support Specialist
TIMBER • Bellevue, WA, United States
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionMaintain vendor readiness documentation on Confluence and ensure workflows remain up-to-date. Act as Slack workspace admin for workflow requests and automation setup supporting vendor communication. Support regular and ad hoc reporting for stakeholders, including bi-weekly dashboards and issue trend summaries. Execute administrative workflows such as account merges / deletions, concession code requests, and charge dispute tracking. Strong analytical and coordination skills with experience in vendor-facing environments. Knowledge of eCommerce or customer service operations (refunds, returns, carrier logistics). Experience with collaboration tools (Slack, Confluence, Zendesk, or similar). Clear written communication and stakeholder management ability. Proactive, detail-oriented, and able to balance multiple priorities.
Job Title : eCommerce Product Support Specialist
Job Summary : The Support Specialist ensures smooth collaboration between internal teams and vendors by managing escalations, maintaining operational readiness, and driving process clarity for Customer Service operations. This role focuses on troubleshooting, issue management, and administrative consistency to support service delivery across regions.
People Manager : No
What you’ll do
Customer Support (approx. 40%)
- Partner with Service Delivery, Content, and Product Support teams to implement and maintain troubleshooting procedures for common online and in-store scenarios (e.g. purchases, refunds, carrier escalations, stock inquiries, site outages).
- Manage ticket escalations from vendor to internal teams, ensuring clear communication and timely resolution.
- Identify and surface emerging issues, collaborating with Product Support Lead and management to define response plans.
- Review and resolve Online Store Reviews & Q&A escalations, ensuring feedback loops to vendor teams.
Vendor Readiness (approx. 20%)
Reporting (approx. 20%)
Administration (approx. 20%)
Skills & Experience
serp_jobs.job_alerts.create_a_job
Product Support Specialist • Bellevue, WA, United States
Job_description.internal_linking.related_jobs
Associate and Experienced Product Support Engineer (Support Planning).At Boeing, we innovate and collaborate to make the world a better place.
We're committed to fostering an environment for every t...serp_jobs.internal_linking.show_more
Technical Support Associate (Starlink) - Aviation.SpaceX is developing mobility solutions for aircraft using Starlink to provide in-flight connectivity and an exceptional customer experience.As a T...serp_jobs.internal_linking.show_more
Job DescriptionJob Description.Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry.
Our solution allows users to seamlessly manage every aspect of the b...serp_jobs.internal_linking.show_more
Support Specialist II - Health Information Management at Jefferson Healthcare.Prepares records for release of patient information in compliance with regulatory requirements.Maintains release of inf...serp_jobs.internal_linking.show_more
ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy.
Information Professionals who oversee the seamless opera...serp_jobs.internal_linking.show_more
In this role, you will be the front line of support for Commercial, Industrial, and Crash gate product lines.You will partner closely with Engineering, Quality, and Technical Support teams to deliv...serp_jobs.internal_linking.show_more
You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world.
As a diversified, national organization, Centene's technology ...serp_jobs.internal_linking.show_more
Division Human Services Housing & Community Services.Closing Date 10 / 29 / 2025 11 : 59 PM Pacific.Join our Snohomish County Human Services Team!.
The Division of Housing and Community Services (HCS) is ...serp_jobs.internal_linking.show_more
Santa Barbara, California / Los Angeles, California / San Francisco, California / Seattle, Washington / Denver, Colorado.
Customer Experience Customer Support.Our Mission : Make healthcare #1 in cus...serp_jobs.internal_linking.show_more
At Motorola Solutions, we believe that everything starts with our people.We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere.Our critical comm...serp_jobs.internal_linking.show_more
Technical Administrative Support Specialist.The Building People delivers integrated solutions that connect technology, buildings, and people to optimize real estate performance, facility operations...serp_jobs.internal_linking.show_more
Camping World is seeking a Product Specialist Advisor for our growing team.At Camping World, a Product Specialist Advisor works directly with the customers to determine specialized product needs an...serp_jobs.internal_linking.show_more
About Mindful Support Services .Mindful Support Services, LLC is a business-to-business support service for independent mental healthcare businesses, helping provider-members serve a growing c...serp_jobs.internal_linking.show_more
Come build community, explore your passions and do your best work at Microsoft.This opportunity will allow you to bring your aspirations, talent, potential - and excitement for the journey ahead.Su...serp_jobs.internal_linking.show_more
Microsoft AI is a customer-first organization building AI powered products in service of our customers business goals.The world is changing rapidly during this AI platform shift and we need product...serp_jobs.internal_linking.show_more
Salary Range / Rate : $28-33 / hr.Provide online support to local merchants on the platform, addressing their inquiries related to order processing, product listing, logistics fulfillment, and platfor...serp_jobs.internal_linking.show_more Come build community, explore your passions and do your best work at Microsoft.This opportunity will allow you to bring your aspirations, talent, potential - and excitement for the journey ahead.Su...serp_jobs.internal_linking.show_more 
Innova Solutions is immediately hiring for a.Position type : Full-time Contract to Hire.Duration : 6 months contract to hire.
The Technical Support Specialist will provide both technical service and s...serp_jobs.internal_linking.show_more
Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO).
Its mission is to bring fast, affordable broadband to unserv...serp_jobs.internal_linking.show_more
Customer Support Specialist | On-Site | Seattle.Today's financial system is built to favor those with money.Grid's mission is to level that playing field by building financial products that help us...serp_jobs.internal_linking.show_more
Associate and Experienced Product Support Engineer (Support Planning)
Boeing • Tukwila, WA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Technical Support Associate (Starlink) - Aviation
SPACE EXPLORATION TECHNOLOGIES CORP • Woodinville, WA, US
serp_jobs.job_card.permanent
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Technical Support Specialist - VOIP solutions
ZipRecruiter • Bellevue, WA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Support Specialist II - Health Information Management
Jefferson Healthcare • Port Townsend, WA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Information Technology Professional (IT Support)
Navy • Maple Valley, WA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Technical Support Specialist
Suna Solutions • Kent, WA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
IT Technical Support Specialist IV
Centene Corporation • Tacoma, WA, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Technology Support Specialist
Snohomish County Human Services • Everett, Washington, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Support Specialist
Artera • Seattle, WA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Technical Support Specialist - HYBRID
Motorola Solutions • Auburn, WA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Technical Administrative Support Specialist
Clearance Jobs • Seattle, WA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Product Specialist
Camping World Holdings • Fife, WA, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Product Specialist
Mindful Support Services • Mountlake Terrace, WA, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Product Marketing Specialist
USA Jobs • Redmond, WA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Product Manager
Microsoft • Redmond, WA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Seller Support Coordinator
IntelliPro Group • Bellevue, WA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Product Marketing Specialist
Microsoft • Redmond, WA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Technical Support Specialist
Innova Solutions • Woodinville, WA,Washington,United States
serp_jobs.job_card.full_time +1
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Sr. Technical Product Manager, Kuiper Satellite Outdoor Units
Amazon • Redmond, WA, US
serp_jobs.job_card.permanent
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Support Specialist | On-Site | Seattle
Grid • Seattle, WA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted