Care Navigator, PACT Program for Potrero Hill

Job Description

Job Description

Salary : $57,500 - $60,400

Shanti Project (Shanti) is an innovative nonprofit organization that builds human connections to reduce isolation, enhance health and well-being, and improve quality of life for local community members.

Through comprehensive, continuum-of-care programs, including in-home and onsite care navigation, emotional and practical support, and services to preserve the human-animal bond, Shanti strives to enhance the lives of those living with terminal, life-threatening, or disabling illnesses or conditions.

Founded in 1974, this year marks Shanti’s milestone 50th Anniversary of supporting our community in San Francisco.

POSITION SUMMARY : Shanti is seeking a compassionate individual to work directly with clients in our PACT program. This individual should be committed to racial equity and justice to provide on-site support to residents of Potrero Hill Terrace and Annex (PTA) in San Francisco, toward the goal of greater housing stability, community engagement, healing and connectedness.

PTA is one of four HOPE SF public housing sites that is being redeveloped into a mixed-income community with on-site health and wellness supports through innovative city and community-based collaborative partnerships and programming.

The care navigator is a highly visible, mobile, field-based, accessible staff person whose primary duties will be to provide emotional and practical support to residents of Potrero Hill.

PRIMARY DUTIES :

• Build trusted relationships with Potrero Hill residents
• Increasing housing stability through tailored eviction prevention and advocacy services
• Prepare residents for upcoming renovations : provide up-to-date information, help them get their files and vital documents in order, and help them transition into their new units
• Identify and address barriers residents face to accessing reliable health and social services
• Advocate for resident needs, escalating issues to Director and community partners as necessary
• Provide residents with on-going emotional and practical support
• Build trusted working relationships with San Francisco Housing Authority staff, HOPE SF staff, Potrero project development partners (BRIDGE Housing, Eugene Burger Management) and local community health and social service partners
• Participate in community activities, some of which may take place evenings or weekends
• Input program-related units of service, activities and progress notes in appropriate databases according to program expectations
• Participate in weekly supervision, case conferencing, internal and collaborative team meetings, and trainings
• Support a caseload of approximately 40-60 households (actual number of cases will vary.) Residential support will encompass varying degrees of need ranging from Low Touch (LT), Medium Touch (MT), and High Touch (HT)
• Model and promote collaboration, compassion, positivity, and a commitment to race equity in all activities
• Other duties as assigned

SECONDARY DUTIES :

• Facilitate / co-facilitate Shanti Peer Support Trainings, groups, workshops, and meetings
• Participate in Agency-wide program and staff development activities
• Other duties as assigned

QUALIFICATION / REQUIREMENT : We seek highly qualified candidates with as many of the following areas of knowledge, ability, skills and experience as possible :

• Knowledge of and commitment to trauma-informed care and race equity
• 2 years of direct service experience within programs serving low-income communities or degree in social work or related field.
• Experience living or providing services within public housing setting
• Personal and professional understanding of issues related to living in public housing, including generational trauma, social and political marginalization
• Strong interpersonal, written and oral communication skills
• Meticulous documentation practices
• Highly collaborative and relational : values team cohesion and positivity
• Sensitivity to diverse communities, including but not limited to issues of poverty, homelessness, mental illness, substance use, sexual orientation, gender, language, spirituality, and culture
• Bilingual Spanish preferred but not required.
• Must be vaccinated for COVID-19 or willing to test weekly

COMPENSATION / BENEFITS : Shanti offers a competitive non-profit salary of $57,500 - $60,400, depending on experience. Shanti also offers a comprehensive benefit package, including multiple fully covered medical options as well as dental and vision.

Other benefits include life insurance, long term and short-term disability, chiropractic / acupuncture, Employee Assistance Program, and a teledoc option.

A 403B saving plan is also available.

Shanti allows for flexible schedules as well as promotes a culture of self-care for all our employees. In the first year of employment, employees earn 90 hours of sick time and 112.

5 hours vacation annually and begin accruing sick time and vacation time starting their first day of employment with no waiting period (i.

e. you can use as you accrue). Employees also receive 2 personal days annually as well as 16 paid holidays.

PHYSICAL REQUIREMENTS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to navigate and travel around the city of San Francisco using public transportation and be comfortable walking up hills or standing for extended periods.

The employee is required to communicate regularly orally and in writing. The employee is required to use a computer and smart phone to regularly input program data, schedule appointments, and communicate with Shanti staff, Potrero Hill residents, and community partners.

EQUAL OPPORTUNITY : Shanti is an equal opportunity employer that supports and lives diversity in our staffing and values.

Shanti complies with applicable federal, state, and local laws governing nondiscrimination in employment. We actively encourage and seek qualified candidates from people of all backgrounds.

We also will consider for employment qualified applicants with arrest and conviction records.

APPLICATION PROCESS : To apply, please send a resume and a cover letter specifying what draws you to this particular position to Shannon Bourne, the Senior Director of Admin and Operations at sbourne@shanti.

org. Please no phone calls.