Customer Service Specialist

At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Customer Service Representative to work with a leading health insurance client in Rochester, NY.

With us, it’s all about finding the job that’s just right.

Snapshot :

Excellent Opportunity with Leading Healthcare Client

Pay Rate : $15.40 per hour

M-F 8am to 5pm with weekends possibly required

On-site in Rochester, NY

Summary :

Under the direction of the Supervisor of Customer Service, this position resolves customer inquiries via telephone, email, walk-in, and mail regarding plan benefits, claim payments and denials, and eligibility in accordance with custom designed benefit plans.

This will be done in a polite, professional, and courteous manner at all times. The Customer Service Representative meets the statistical goals of the position.

Essential Resource Responsibilities / Accountabilities :

Level I

• Researches and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans.
• Meets set statistical performance measures such as length of each call and daily call volume.
• Acts as a liaison between customers, internal departments, vendors, and business associates.
• Assists with the training of other team members.
• Participates in ongoing training to further knowledge of regulations, software systems, policies and procedures, and develop skills to accurately fulfill requirements of the job.
• Adheres to all Customer Service policies and procedures.

Minimum Resource Qualifications :

Level I

• Associate’s degree in Business Administration or related field with a minimum of six months work experience. In lieu of degree, a minimum of 2 years experience working in a customer service setting / environment.
• Successful completion of the Customer Service Training Program.
• Ability to multi-task in a fast-paced environment while maintaining high accuracy.
• Excellent oral, written, and listening skills.
• Capability to handle stressful situations in a professional manner.
• Ability to respond to all inquiries in a calm, polite, professional manner.
• PC skills required.
• Work occasional overtime as required to meet business needs.

Physical Requirements

• Must be able to function for long periods of time sitting at a desk using a keyboard.
• Will need the ability to use a headset to listen to customer conversations. What's Next :

Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don’t worry even if this position doesn’t work out, you’re still in our network.

That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we’re all about, so let’s get to work.

Apply to be a Customer Service Specialist today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive.

Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity.

It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world.

Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.

At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.

Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.