Hospitality Operations Manager, Res Ops Rounds

Position Focus :

The Hospitality Operations Manager is responsible for supporting assigned unit(s) in a zone of dining halls at Yale University.

A key point of contact for General Manager and reporting to the Managing Director of Operations, this position supports a team of 25 to 30 unionized staff and accomplished chefs who work to create three meals a day for students, faculty, and staff of the Yale community.

In addition, this position is responsible for supervising during meal hours, ensuring food quality, preparation, set up, taste, portioning and cleanliness of the dining hall are upheld to the highest standards.

Dept / Section URL

Essential Duties

Principal Responsibilities : 1. Plan, organize and manage an operation within Yale Hospitality to include : residential student meals, executive dining, and conference services.

2. Provide support to the Resident General Manager in the design, development, and creation of a quality experience in the areas of set up, decoration, menu identifiers, linen, props, and other aspects, daily service, special events, theme dinners, and catered functions.

3. Provide support with menu forecasting standards with culinary teams.4. Collaborate with the Area General Manager and Resident General Managers to ensure the highest level of customer service by developing and overseeing food service standards, customer service policies, quality assurance, in-service training, proper food handling, and sanitation standards.

5. Conduct regular service inspections and evaluations to observ2 food preparation and service, station appearance; and cleanliness and sanitation of production and service areas, equipment, and employee uniform compliance.

6. Obtain guest feedback to create a discretionary guest-centric dialogue through surveys and table touching. 7. Implement and monitor housekeeping, sanitary and safety rules, and regulations.

8. Create and maintain strong working relationships with Heads of Colleges, faculty, administration, and students. 9. Supervise the dining room during meal periods and special events.

10. Monitor revenue and expenses for all cost centers by reviewing weekly and monthly financial reports.11. May be assigned to process payroll, scheduling, and attendance for all staff within an assigned cluster12.

May be assigned to provide support with purchasing control and inventory maintenance.13. May be assigned to preparing operational reports and analyses setting forth progress, and adverse trends, and making appropriate recommendations.

14. Interview, select, train, and evaluate service and support staff. Maintain positive employee relations and resolve issues in a timely and proactive manner.

May be required to participate in and respond to grievances.15. Conduct performance management evaluations of service and support staff.

16. Maintain University policies and procedures.17. May perform other duties as assigned.

Required Education and Experience

Required Education and Experience : Bachelor's degree in Hotel / Restaurant Management or a related field and 4 years of previous Service Management experience;

or an equivalent combination of education and experience.

Required Skill / Ability 1 :

Exceptional communication skills to interact effectively with Heads of College, Deans and all other university constituents.

Required Skill / Ability 2 :

Strong leadership skills. Ability to effectively supervise and train a diverse work staff. Proven ability to manage bargaining unit employees.

Demonstrated strong oral and written communication skills.

Required Skill / Ability 3 :

Strong and demonstrated ability with food service management systems or similar recipe development / menu management systems, database management, Microsoft Office, internet and e-mail.

Required Licenses or Certifications

Required License(s) or Certification(s) : ServSafe Certified and Valid Driver’s License.

Physical Requirements

Physical Requirements : Sustained standing; frequent bending. Move, lift and carry supplies, equipment, and materials weighing up to 25 pounds without assistance from floor to waist height and 20 pounds to shoulder height.

Carry supplies up or down stairs if necessary.

Weekend Hours Required?

Evening Hours Required?

Drug Screen

Health Screening

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements.

All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here :

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position.

Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement :

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans.

Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.