Operations/HR Manager

OPERATIONS / HR MANAGER

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Experience Camps, founded in 2009, is a national, no-cost program for grieving children who have experienced the death of a parent, sibling or primary caregiver.

Our one-week, overnight summer grief camps, year-round programs, and content help to reframe the experience of grief, and empower kids with the necessary coping skills to move forward with their lives.

Through compassion, connection, and play, Experience Camps allows grieving children to embody a life full of hope and possibility.

THE OPPORTUNITY The Operations / HR Manager will play a crucial role in supporting the seamless functioning of the organization.

This position involves a combination of operational, payroll, and HR responsibilities, requiring attention to detail, excellent organizational skills, and a strong understanding of payroll and HR processes.

The successful candidate will contribute to the overall efficiency of the organization by ensuring accurate payroll processing, overseeing employee accounts for all online systems, maintaining HR records, and supporting various operational and culture-building tasks.

RESPONSIBILITIES

The following is not intended to be an exhaustive list. Other responsibilities and duties may be assigned :

PAYROLL PROCESSING

• Collaborate with the finance and program teams to process and manage employee payroll accurately and on time.
• Verify hours worked, PTO and sick time; coordinate and oversee requests for leaves of absence; and address any other relevant payroll tasks as they arise.
• Ensure compliance with local labor laws and company policies regarding payroll.
• Serve as key liaison between Experience Camps staff and payroll and benefits company (ADP Totalsource), and continue to strengthen utilization of ADP platform for onboarding, time management, and benefits administration.

HUMAN RESOURCES

• Lead the administrative onboarding process for new employees, including documentation, orientation, and training coordination.
• Maintain and update employee records, ensuring accuracy and confidentiality.
• Manage implementation and ongoing maintenance of new online platform for performance management, employee engagement, and professional development.
• Lead HR functions such as performance reviews, employee relations, and benefits administration.
• Lead the sourcing and planning of staff professional development sessions and manage a calendar of webinars and group discussions.
• Prepare and continue to oversee employment letters and contracts for new employees and promotions.

OPERATIONAL SUPPORT

Work closely with various departments to understand and address operational needs (e.g., printing and shipping needs from HQ;

ordering and transportation of supplies to local events, etc.).

• Assist team members by monitoring, maintaining, and providing access to online platforms, including Slack, Asana, Zoom, Grasshopper, G-Suite, Canva, and SAP Concur.
• Plan and coordinate logistics for culture-building meetings and events, including annual Board Retreat, HQ Retreats (Spring and Fall), and quarterly Board meetings.
• Serve as meeting scribe for Full-team and Leadership Team meetings.

COMPLIANCE

• Stay informed about changes in labor laws and regulations, ensuring the organization's compliance with relevant employment laws.
• Assist in preparing and maintaining records for audits related to payroll and HR.
• Secure, manage, and track Certificates of Insurance, both requesting from hired vendors and fulfilling requests from host camps, event venues, etc.

OFFICE MANAGEMENT

• Track and maintain inventory of office supplies.
• Manage inventory of in-house storage facility.
• Serve as key liaison between Experience Camps and office property manager.
• Oversee all mail collection and distribution to appropriate parties.

EXPECTATIONS, COMPENSATION, AND BENEFITS

• 40 hours / week with flexible hours to account for occasional calls and meetings in the evenings.
• Hybrid work is an option, with 2-3 days / week in the Westport, CT office.
• Occasional travel during the year for events and meetings (approx. 6-8), primarily to NYC.
• Availability for on-site travel during the weeks of camp programs.
• Willingness to be a team player and transition seamlessly between areas of program, HR, and operations.
• Annual base salary range : $60,000 - $65,000, commensurate with experience.
• In addition to the annual base salary, Experience Camps offers a benefits package for full-time employees including employer-subsidized health, wellness and technology benefits;

a healthcare concierge service; flexible work scheduling; generous PTO; 401k; FSA / HSA; grief and parental leave.

QUALIFICATIONS

• Bachelor’s degree and 3-5 years of relevant work experience that aligns with the skills and traits necessary.
• Skilled at customer service.
• Strong organizational and project management skills.
• Tech-savvy, proficient in Google Suite, MS Office, CRM platforms, and other cloud-based management solutions.
• Prior experience with payroll processing platforms (e.g., ADP) a plus.
• Excellent verbal & written communication skills; good interpersonal and presentation skills.
• A commitment to diversity and contributing to an inclusive working and learning environment.
• Passion for the mission of Experience Camps.

MORE ABOUT THE RIGHT FIT

• Self-motivated, ambitious, goal-oriented. A problem-solver at heart.
• Extremely well-organized multi-tasker with great attention to detail...without stressing out.
• Ability to follow through with minimal direction, while knowing when to ask questions.
• Inclusive and adaptable.
• Willingness to multi-task and help out in all areas.
• Ability to self-manage in a hybrid work environment.
• An orientation towards learning and development; willing to learn from mistakes.

ABOUT OUR TEAM We don’t take ourselves too seriously, but we take the work very seriously. We laugh a lot. We live by the values.

We love what we do. We take our vacation days and believe in self-care. We are a unique blend of strengths and personalities and we seek to understand each other.

We get downright giddy at the mention of camp.

OUR CORE VALUES : C.A.M.P.

• Come As You Are (unless you’re a jerk) : Bring your unique voice and your authentic self to the table. Have an open mind and respect the value in other perspectives.
• Always FTK : Stay true to the mission and focus on the outcomes. Above all else, we are here For The Kids .
• Make it Count : Whatever you do, do it well. Inspire others through your actions. Lead with passion. Love what you do.
• Pass the Squeeze : Offer support when it’s needed. Accept support when it’s offered. Be a team player.

Experience Camps is an equal opportunity employer. Our campers come from all walks of life and so do we. We are looking to hire people of a wide variety of backgrounds because it makes us stronger.

If you share our values, you belong here. You can learn more about our Diversity, Equity, and Inclusion commitments here.

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