System Administrator

Join us at

CHSGa

a place where you’ll be valued, recognized and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life both inside and outside of our centers.

And you’ll get to practice your passion in a non-profit, mission-driven organization that’s known for the highest level of care in our communities

SUMMARY

The System Administrator position requires an individual with a background in directing and coordinating the activities of both onsite and remote technology staff engaged in computer operations, desktop support, system administration, and general enterprise support.

Under moderate supervision, provides support of system-wide servers, computers, software and hardware to include, but is not limited to, installations, maintenance, upgrade, operation, and support of technology used system-wide.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides support for escalated Help Desk tickets.
• Works with a strong attention to detail, ensuring the proper prioritization and resolution of tickets, while promoting a high level of customer service.
• Assists with the support of core Microsoft, Cisco, and VMware technologies.
• Implements and documents installation or upgrade of technology.
• Responsible for the accurate documentation while maintaining a high degree of confidentiality regarding sensitive information and data pertaining to system security.
• Provides a high level of customer service and seeks to build customer relationships.
• Assist with development and implementation of solutions to solve system-wide operational problems.
• Where necessary, participates in an after-hours support.
• Responsible for an ongoing pursuit of knowledge, necessary to improve the support provided to the System, through formal training, self-motivated informal research on industry related trends and breaking news.
• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
• Performs other duties as necessary to ensure the success of the System.

MINIMUM QUALIFICATIONS

• Bachelor’s degree, or at least 2 years of experience in a related field.
• Additional consideration is given to those possessing relevant certifications, such as : CompTIA A+CompTIA Network+CompTIA Security+
• Strong working knowledge of Microsoft Office Suite and Windows desktop operating systems across computing platforms (e.

g., laptops, tablets, and desktop computers).

• Ability to diagnose and troubleshoot incoming customer requests via phone and e-mail.
• Ability to organize and manage multiple requests with frequently conflicting priorities.
• An advanced understanding and knowledge of computer, network, and security systems.
• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
• Ability to communicate technical concepts to non-technical audiences via phone, email, and an internal ticketing system.

SUPERVISORY RESPONSIBILITIES

None.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram format. The ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER APPLICATION SKILLS

This job requires proficiency with the following computer applications :

Microsoft Outlook Microsoft Excel Microsoft Word

CERTIFICATES, LICENSES, REGISTRATIONS

Please see minimum qualifications