Chief Operating Officer

Job Title : Chief Operating Officer ( COO )

Location : Scottsdale, Arizona

About Us : We are a full-service managed outsourcing partner to the hospitality industry where resorts, hotels, country clubs, stadiums, etc.

hire us for housekeeping and total facilities maintenance.We are growing every day and the potential for growth is unlimited.

With over 30 years of expertise, we provide housekeeping and stewarding services to resorts, country clubs, stadiums, as well as other venues and business properties.

About the Position : We are seeking an experienced COO with a strong background in hospitality / property maintenance combined with verifiable experience in operations management, strategic planning, and executive leadership.

The ideal candidate will have at least 8 years of leadership experience in janitorial management, total facility maintenance management, or resort management, with a proven track record of driving operational excellence and strategic growth.

Responsibilities :

Strategic Vision and Leadership :

• Develop and execute a comprehensive strategic plan that aligns with our long-term vision and goals.
• Drive financial performance by setting and achieving ambitious business objectives.
• Analyze financial and operational reports to identify trends and inform strategic decisions.

Operational Excellence :

• Lead and inspire a high-performing operations team to deliver exceptional service across all business units.
• Implement best practices and continuous improvement initiatives to enhance operational efficiency.
• Conduct regular evaluations of services, ensuring adherence to the highest quality standards.

Client and Stakeholder Relations :

• Cultivate and maintain strong relationships with key clients, ensuring exceptional customer satisfaction and retention.
• Lead high-stakes client negotiations and manage contract renewals with a focus on creating win-win scenarios.
• Collaborate with the executive team to develop and implement strategies for business growth and client acquisition.

Quality Assurance and Compliance :

• Ensure rigorous quality control processes are in place and consistently adhered to across all operations.
• Oversee compliance with industry standards, client contracts, and company policies.
• Conduct regular compliance audits and implement corrective actions as needed.

Talent Development and Leadership :

• Attract, develop, and retain top talent, fostering a culture of excellence and continuous improvement.
• Provide mentorship and guidance to senior managers, enabling their professional growth and success.
• Develop and maintain a robust succession plan, identifying and nurturing future leaders.

Innovation and Program Enhancement :

• Leverage industry insights and technical expertise to drive innovation and improve service delivery.
• Oversee the enhancement and implementation of our proprietary computerized maintenance management system.
• Develop and maintain Standard Operating Procedures (SOPs) to ensure consistency and efficiency across all service lines.

Training and Development :

• Champion the development and delivery of comprehensive training programs for managers and frontline employees.
• Support the regional Operational Excellence staff in rolling out new accounts and initiatives.
• Ensure all team members are equipped with the skills and knowledge needed to excel in their roles.

Qualifications :

• Bachelor's degree or equivalent experience.
• Minimum of 8 years' experience, with at least 5 years in a senior management role; experience leading facilities operations in a large-scale environment.
• Experience in the janitorial or hospitality field.
• Strong analytical and decision-making skills.
• Proven experience in building and maintaining client relationships.
• Excellent communication skills : oral, written, presentation.
• Proficiency in Spanish is a plus.
• Ability to travel as needed.

Position Benefits :

• Competitive Pay with performance incentives.
• 401(K) retirement plan.
• Comprehensive Medical, Dental & Vision Insurance Packages.
• Paid Holidays / Vacations.
• Career Advancement opportunities.

Feel free to reach out directly in regard to your application to expedite the process and we will get back to you as soon as possible :

Carlos Del Real (Hiring Manager)

cdelreal@rhousekeeper

Job Type : Full-time

ResortHousekeeper / LandCorp is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law.

Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

The requirements listed above are representative of the knowledge, skill, and / or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

PM22

Compensation details : 85000-125000 Hourly Wage

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