Tier II Support Engineer - Security Clearance Required

Description & Requirements

ManTech is seeking a motivated, career and customer-oriented Tier II Support Engineer to join our team in Tysons, VA.

Job responsibilities

Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on the Cloud Platform products.

Develop an in-depth understanding of the product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.

Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve the Cloud.

Work as part of a team of engineers / consultants that globally ensures 24 hour customer support

Work Shift

This role requires a flexible full time schedule during core hours (core hours : 10 AM to 3 PM) and will transition to a evening shift (2pm-10pm) in May 2025.

Rotating Weekends are required. Shift schedules are subject to change based on business needs.

Basic Qualifications :

Bachelor’s degree in Computer Science, Technology, Engineering, Mathematics or equivalent. 4+ years of equivalent Information Technology experience may substituted in lieu of degree

3+ years relevant experience with computer hardware, software, networking systems, and configuration of / trouble shooting computer systems.

Experience reading or debugging code using Java, C, C++, .NET, Python, Shell, Perl, and / or JavaScript.

Excellent customer service and communication skills (verbal and written)

Comprehensive understanding of Networking, Cloud technologies and of Systems :

UNIX / Linux or Windows

General knowledge of any customer service ticketing system

General knowledge of Google Workspace Tools (Doc, sheets and Slides)

Ability to read runbooks & playbooks to provide meaningful summaries to Customers

Preferred Qualifications :

Google Cloud experience

ServiceNow experience

Experience with any of the following IaaS solutions : system virtualization, on-premise and / or hybrid cloud computing, cloud identity and security system, cloud monitoring and logging and / or local and cloud storage.

Experience with any of the following cloud storage solutions : SQL database administration, Google App Engine, open source software communities, cloud networking solutions and / or distributed computing technology.

Understand networking fundamentals (TCP / IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.)

Knowledge of basic web technologies (HTTP, HTML, DNS, etc.

Security Clearance Required :

An active TS / SCI Clearance

Physical Requirements :

Use hands to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

Must be able to remain in a stationary position 50% of the time

Constantly positions self to maintain computers in the lab, including under the desks and in the server closet.

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For all positions requiring access to technology / software source code that is subject to export control laws, employment with the company is contingent on either verifying U.

S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law.

ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer.

We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000.

ManTech is an affirmative action / equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply.

ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity / affirmative action policies.

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