Service Manager

Fox Motors has a Service Manager opening in Greenville, MI at Fox Powersports Nelsons . You would contribute to our overall vision, "connecting people with their passion," by leading a successful team that creates and upholds our Fox Motors culture of focusing on our employees, customers, and community.

KEY RESPONSIBILITIES

The Service Manager is a leader that ensures an efficient and profitable service department. As the Service Manager, you are responsible for productive staffing levels, customer retention, cost controls, achievement of department goals and objectives. Fox Motors is looking for a Service Manager that has a working knowledge of the automotive industry, is a proven leader, and is customer focused. If you are ready to put your career in gear, Apply Now!

Key responsibilities include the following. Others may be assigned.

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Maintains reporting systems required by general management and the factory.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Facilitates and / or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Initials all repair orders before submitting to warranty department, monitoring for sales and hours relative to expectations.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Handles customer complaints immediately and according to dealership's guideline.

SKILLS & EXPERIENCE

WHAT FOX MOTORS OFFERS

As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Powersports is connecting people with their passion and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management. Put your career in gear at Fox Motors and apply today!