Scentsy is looking for a Senior Manager of Consultant Development & Training to to lead the development of field consultant leaders and assist in the conceptualization and creation of asynchronous training content.
What You'll Do :
- Partner with business leaders to create and facilitate sales and leadership development programs for a global field salesforce
- Determine specific learning and development objectives, deliverables, and change initiatives necessary to meet business objectives (performance, engagement, retention)
- Provide coaching, training, and motivation needed to help Consultants achieve personal and team goals
- Design and develop learning experiences and materials for live and asynchronous delivery
- Consult with the training team on the training roadmap and ensure delivery via proper venues and vehicles
- Research, locate, and work with training resources (including Subject Matter Experts)
- Leverage existing assets in the development of new live and asynchronous programs and content
- Stay abreast of social media trends and communications with the field to leverage insight for learning and development needs
- Revise / iterate existing content based on analytics
- Create strong relationships of respect and trust with leaders
- Assess leader needs based on ongoing business insights and analytics and develop learning and development strategies that focus on assessed needs
- Provide one-on-one coaching and training to leaders
- Serve as an internal expert on the compensation plan, incentive programs, tools, compliance, and reporting
- Manage multiple development programs and initiatives
- Train and mentor internal teams as a program / content lead
- Lead calls, trainings, and events with field leaders and Consultants
- Provide training to groups of Consultants
- Create program content, schedules, outlines, and assignments, including training and development events
- Assist with field communication plans to increase learning and development participation
- Actively monitor social media groups to support Consultant / home office interaction
- Evaluate the effectiveness of learning and development offerings based on Key Performance Indicators (KPIs)
- Support additional training programs
- Share learning and development plans and programs across geographies, as well as offer support to Country Managers as needed
- Present at corporate events
- Conduct train-the-trainer coaching
- Provide input and report on the state of the field to the Chief Consultant Development Officer, Director of Consultant Development, and Director of Consultant Training.
- Perform all other assigned tasks and requirements as needed
We're Looking For :
- Bachelor’s degree or equivalent experience
- 8+ years of training experience preferably in the direct selling industry
- Desire to break development and training molds and try innovative approaches
- Proven ability to produce learning and development programs on time and on budget and align those programs with a larger strategy
- Ability to manage individual workload while supporting the work of the team
- Ability to incorporate sound adult learning principles into curriculum
- Ability to present and speak effectively in front of large audiences
- Ability to develop and distribute relevant reports, dashboards, etc.
- Ability to balance and incorporate the value of qualitative and quantitative data
- Demonstrated ability to coach leaders to higher performance
- Working knowledge of rapid e-Learning software such as Adobe Captivate, Articulate Studio, Articulate Storyline, and / or Camtasia
- Knowledge of Acrobat Professional, Photoshop, Flash, SnagIt, and InDesign, a plus
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