Bicycle Repair Manager

San Diego Bike & Kayak Tours, Inc. is seeking store manager and bicycle repair specialist for our Coronado location The SUP & Saddle.

This staff member will lead bike and kayak tours, as well as stand-up paddle board lessons. Applicants must be willing to do all tours and assist in the retail store with customer service, set up unguided bike rentals, assist with tour / rental check-in, merchandising, retail sales, and general customer service.

We prefer candidates that have weekend availability in addition to weekday availability. We are hiring for both full-time and part-time positions.

You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.

Work outdoors in a fun, energetic environment at the Coronado Ferry Landing!

Ideal Candidate : energetic, athletic, water-savvy, surfing / boating / kayak experience, stand-up paddle board experience, ocean / water safety awareness and experience, bike experience, talkative, outgoing, leadership qualities, polite, well-spoken, good driving record, athletic, able to load kayaks safely / efficiently, responsible, bike enthusiast, educated, qualifying work experience with bike repair and general bike knowledge.

Requirements

• Bicycle repair work history or equivalent combination of education and experience
• Minimum of 1 year retail management experience strongly preferred
• Strong management skills with ability to hire, train, and develop a retail sales team
• Ability to listen carefully and actively
• Strong interpersonal and communication skills
• Strong problem-solving skills
• Availability for flexible scheduling
• Train and prepare new Sales Associates and staff ensuring new hires understand their job responsibilities
• Coach, counsel and discipline employees in order to enhance performance by providing ongoing training, supervising activities, and reviewing results
• Ensure the company procedures and policies are being followed by performing walkthroughs, attending meetings, and communicating best practices with Sales Associates and other Managers
• Ensure overall sales performance improves each month with quarterly forecasts, monthly business reviews and action plans by working with the Sales Associates, including monitoring each performance metric on a daily basis
• Build customer confidence by making the store experience interactive, engaging and reassuring
• Maximize customer experience by uncovering needs and offering solutions
• Maintain the visual appeal of the store
• Develop positive customer relationships
• Ensure customers are greeted and waited on quickly, efficiently and in a pleasant manner
• Ensure that all merchandise is presented in a professional manner
• Resolve customer complaints and handle merchandise returns in a pleasant and professional manner
• Responsible for following and ensuring all safety rules are complied with and appropriate safety equipment is used
• Provide for the safety and security of all customers and store employees

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