SERVICE TECHNICIAN

Service Technician

Expectations General Expectations

Devote himself / herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company's business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company's non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Make 100 % productivity the goal and keep as close to that as possible.

Use factory specifications as the standard in all repair, service, and customization work.

Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service.

Receive service assignments from the service writer or service manager.

Have the repair work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level.

Submit your request parts as soon as it is determined what is required for a particular job.

Keep the service writer or service manger informed of any supplemental work that may be required or of any delays to estimated completion time as you make those determinations so the customer can receive up to date information.

Aid service writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way you are able to guarantee customer satisfaction.

Maintain a clean, efficient work area and assist in keeping the shop neat and organized.

Make sure the proper paperwork is completed and filed after every job completion.

Keep your technical qualifications current by finishing any required training programs.

Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off.

Make each job thorough and complete to reduce return repairs. If the vehicle should be returned for additional work complete it quickly, correctly and cheerfully.

Qualifications Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical Requirements Surroundings

spend time indoors in air-conditioned areas.

Sitting

on a regular basis

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and / or stooping

on a regular basis

Kneeling and / or Squatting

on a regular basis

Lifting

over 50 lbs

on a regular basis

Reaching and / or lifting overhead

on a regular basis

Climbing

stairs

Repetitive hand / finger movement

on a regular basis

Grasping / grabbing with hands

on a regular basis

Pushing and Pulling

on a regular basis