Cafe Coach - Union Square

Union Square SF (61057), United States of America, San Francisco, California

Cafe Coach - Union Square

Cafe Coach

Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. We believe banking should fit our customers' everyday lives - not the other way around.

Our Capital One Cafe is a welcoming environment where customers can try out our digital and financial tools, grab a great cup of coffee and get to know our Ambassadors (and each other).

It's a place where they can recharge their mobile devices, plug into some free WiFi and learn new ways to save time and money.

We're redefining the typical work experience, too. Our Cafe team exists to enhance the financial lives of people in the communities we serve.

We're not just looking to fill open positions - we seek outgoing, passionate people who love connecting, teaching and interacting with individuals and the community as a whole.

As the Cafe Coach, you'll have the unique role of leading a Cafe team and facilitating legendary experiences for our Customers.

As the face of Capital One in the community, you'll build alliances with local organizations and collaborate with vendors to generate new business.

You're more than just a manager for the Cafe Ambassador team; you'll be a trusted mentor and guide for their individual development and overall team performance.

Here's what we're looking for in you :

• You're a mentor. You'll lead by example and help our Cafe Ambassadors develop professionally, personally, and as a high-performing team.
• You're obsessed with the Cafe experience and bring our brand to life. You'll take pride in maintaining the physical space and coaching Cafe Ambassadors to create a welcoming environment for Cafe customers and visitors.
• You're a forward thinker and drive continuous improvement. You never settle for the status quo, and discovery drives you.
• You're a proven leader with a franchise ownership attitude. You've been there, done that as a manager of a team focused on achieving and exceeding customer-based goals and metrics.
• You're friendly and engaging and can connect with Cafe visitors and regulars alike.
• You're part of the community and have a deep understanding of your market.
• You're naturally curious and like to learn. We'll teach you what Capital One has to offer our customers.
• You're digitally savvy. You'll showcase what's possible in our physical space and how to easily navigate our mobile and online experience.
• You're a customer advocate. You listen with patience and offer advice that's concise and easy to understand.
• You're a team player. You'll work with an energized team of Cafe Ambassadors.

If you're nodding along and like what you're reading, let's talk.

Basic Qualifications :

• High School Diploma, GED, or Equivalent Certification
• At least 2 years of Customer, Retail, or Financial Services experience
• At least 1 year of People Management experience or 2 years Retail Bank Experience

Preferred Qualifications :

• At least 3 years of Customer, Retail, or Financial Services experience
• 2+ years of People Management experience
• Bachelor's Degree

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations.

California :

Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.

$105,800 - $131,300 for Cafe Coach

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.

All qualified applicants will receive consideration for employment without regard to any basis prohibited under applicable federal, state or local law.

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