Roles and responsibilities :
Work directly with HR and hiring managers to support employee offboarding in a timely manner. Support and maintain user accounts.
Troubleshoot and support PCs, MACs, printers, mobile devices, and related auxiliary systems.
Perform general preventative maintenance tasks on laptops, tablets, printers and more.
Use and manage tickets in Jira Service desk and report on issues and solutions to IT management.
Education and Skill Requirements
2-4 Years’ experience in a technical support role.
Experience troubleshooting technical issues.
Willingness to learn and self-educate.
Passion for customer service.
Ability to multitask and manage time efficiently.
Work both independently and in teams.
Written and verbal communication skills.
Hybrid position - may vary by location
US Military or Veteran a plus
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