Restaurant Supervisor

Job Description

Job Description

Description : Who We Are :

Who We Are :

Acme Hospitality is a growing hospitality group in Santa Barbara's arts and entertainment district, that owns and operates several highly acclaimed and award winning concepts and boutique hotels in Nevada County and Palm Springs CA.

Mission & Core Values :

Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of.

Our Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for success.

Position Summary :

As Supervisor, you are responsible for front of house operations of the business. The position of Supervisor is truly about being a dynamic team leader and setting a positive tone for the entire front of house team to ensure that the business is running efficiently, profitably and delivering the highest level of hospitality.

This is a full-time position, which involves weekends and holidays, particularly during the peak season.

Supervisor Team member qualities :

• A strong and committed work ethic with an ever-present enthusiasm.
• A passion for work and knowledge of food and beverage.
• Someone who can lead an entire team and takes pride in teaching others.
• Someone who is honest and has integrity.
• Ability to multitask under pressure with a smile.
• A true team player, proactive and always going above and beyond.
• An eye for detail, cleanliness and organization.
• Someone who is humble and always willing to learn and get better.
• Someone who has the ability to make appropriate decisions in adverse situations.
• Ability to question, bring ideas to the table, and desire to make changes to be the best we can be.

The overall role of the Supervisor at is to :

• Maintain a positive and respectful work environment at all times.
• Be a dynamic leader and role model of the business.
• Maintain a level of service and hospitality that proudly reflects the business.
• Maintain cleanliness, safety, and organization of the restaurant.
• Cultivate new and existing guest relationships.
• Set the tone for the staff every shift for service.
• Follow all Acme management systems and policies

Requirements :

Specific Job Responsibilities and Tasks :

Hospitality and Floor Presence :

Set the tone and foster a culture where guest satisfaction and hospitality are our number one priorities. You are the ambassador of the brand and it is your job to maintain a service and hospitality standard that is a clear reflection of Acme restaurants.

Staffing :

As Supervisor, you will maintain proper staff levels with the team members who are best suited to represent the brand under the direction and oversight of the Manager.

Training / Initial & Ongoing :

As training is one of key components to the success of our restaurant, the Supervisor will work closely with Management to deliver our culture to your entire team and ensure consistency of the guest experience.

State of the Business :

The aesthetic and overall cleanliness and condition of the business is an essential part of the guest experience. The Supervisor will ensure cleanliness of interior and exteriors, signage is up-to-date, music selection and volume are appropriate, lighting and temperature are monitored.

Human Resources :

Supervisor will consistently hold team members accountable to the rules and standards of Acme restaurants. Supervisor will never ignore situations and always take corrective action in a way that builds respect and the strength of the overall team.

Required Education and Work Experience :

• High School Degree or Equivalent.
• 3-5 years in related positions
• Advanced knowledge of food professional principles and practices.

Reporting Structure :

Supervisor reports to the Manager.

Supervisory Responsibilities :

The Supervisor oversees and supports all FOH team members.

Travel Requirements :

The Supervisor is not required to travel.

Job Status : Non-Exempt

Non-Exempt

Important Notice :

This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to time.

Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.

ALL POSITIONS

GREET ALL YOU MEET

• Say hello to everyone you see and make eye contact (SMILE).
• Remember the guest or team member’s names and use them often.

SELL THE PROPERTY

• Sell the services and facilities of the property first.
• Help the company obtain new customers and retain current customers.
• Memorize basic property information; be able to give accurate directions.
• Thank our guests for their business AND invite them to return.

TAKE PERSONAL RESPONSIBILITY FOR GUEST SATISFACTION

• Listen and respond with empathy to guest or team member inquiries and stay with the individual until he / she is satisfied.
• If a guest or team member asks for directions, DO NOT POINT escort the guest or team member to the destination.
• Never say, NO , ask for assistance.

PROMOTE SAFETY AND SECURITY

• Never mention a guest’s name and room number in the same conversation.
• Never give out a room number. Maintain guest privacy and confidentiality.
• Always knock and announce your department before entering a guest room.
• Know your property’s emergency procedures.
• Protect the company’s property against damage or loss.
• Report any unsafe working condition.

PRACTICE CONTINUOUS IMPROVEMENT

• First, master the basics! DO IT RIGHT THE FIRST TIME!
• Look for ways to do your work better, faster and smarter. Share those ideas.
• Be part of the solution; always accompany criticisms with suggestions for improvement.
• Keep an open mind; be flexible to do new things and old things in new ways.

PROJECT A POSITIVE, PROFESSIONAL IMAGE

• Follow the company appearance standards at all times.
• Always wear your name badge and gaming badge (if needed).
• Keep your work area clean and professional.
• Never discuss internal business in front of guests.

TAKE PRIDE IN ACME HOSPITALITY

• If you see something on the floor, pick it up.
• Show proper care for tools, equipment and facilities.
• Speak positively about the company and your co-workers.

PRACTICE TEAMWORK

• Pitch in and help Don’t wait to be asked.
• It is okay to ask for help.

RESPOND WITH A SENSE OF URGENCY

• Do not let obstacles become your excuse.
• Be flexible accomplish the task and follow-up.

HAVE FUN

Have fun and carry a great positive attitude. Being positive and upbeat does wonders for you and those around you.

GUEST SERVICE STANDARDS Always remember to practice the Guest Service Standards for both internal and external guests.

• Smile
• Greet
• Respond
• Resolve
• Thank and Invite Back

Systems you need to know : Ctuit, Focus POS, Microsoft Office, Google

The company reserves the right to revise and change job duties as the need arises. I have read and understand the requirements of this position and agree to this position and agree that I am able meet these duties and responsibilities.

This job description does not constitute a written or implied contract of employment.

Physical Requirements : Standing - ConstantWalking - ConstantSitting - FrequentClimbing - OCCASIONAL Crawling - N / A Kneeling - FREQUENT OCCASIONAL Bending - OCCASIONAL FREQUENT Reaching above Shoulder - Constant FREQUENT Lifting : 10 lbs.

• Constant 11 - 20 lbs. - Constant 21 - 50 lbs. - FREQUENT 50 - 100 lbs. - OCCASIONAL Carrying : 10 lbs. - Constant 11 - 20 lbs.
• Constant FREQUENT 21 - 50 lbs. - OCCASIONAL FREQUENT 51 - 100 lbs. - OCCASIONAL Pushing - Constant Pulling - Constant Manual Dexterity - Constant Bi-Manual Dexterity - Constant Fine Motor Skills - Constant Gross Motor - Constant Eye / Hand Coordination - Constant Near Vision - Constant Far Vision - Constant Color Recognition - Constant Hearing - Constant Other - ENVIRONMENTAL FACTORS Working Outside YES Working Inside YES Working alone YES Working closely with others YES Excessive cold / heat YES Excessive humidity / dampness YES Noise / Vibrations YES Working above ground YES Working below ground NO Working with chemicals / solvents / detergents / cleaners YES Working on uneven surfaces NO Operating moving equipment or vehicles NO Working around machinery or moving equipment YES Climbing on scaffolds or ladders YES Working under hazardous conditions NO
21 days ago