Night Auditor

Location : Marriott Minneapolis West CSM Lodging Services

Are you the right applicant for this opportunity Find out by reading through the role overview below.

St Louis Park, MN 55426, USA

This position is responsible for balancing and closing the previous business day and completing daily financial reports. This role successfully manages person-in-charge duties during the overnight shift, including exercising sound judgment in making independent decisions and ensuring security protocols are followed.

The position assists guests in a friendly, professional, and timely manner while adhering to CSM's high standards of quality to ensure guest satisfaction.

Key Responsibilities :

• Performs the manager-on-duty role during the 3rd shift.
• Anticipates and responds to guests in a friendly and positive manner.
• Responsible for providing the highest level of service.
• Processes check-ins and check-outs, verifies billing, creates reservations, and processes special requests.
• Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Works independently or in a team to meet guest needs and actively contributes to the efforts of other departments when necessary.
• Understands and follows the CSM guest service recovery program.
• Accountable for accurately balancing all revenue sources and completing daily financial reports.
• Processes no-show reservations and prepares financial reports for managerial review.
• Closes the financial day for the hotel.
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
• Monitors room availability, follows restrictions, and adheres to all booking policies and procedures.
• Drives sales and maximizes revenue by up-selling rooms and amenities.
• Follows CSM procedures when handling cash and processing financial transactions.
• Responsible for the proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Produces the required volume of work by planning, organizing, and prioritizing work duties.
• After completing financial tasks, works on assigned additional projects, stocks supplies, and assists other overnight staff as needed.
• Adheres to CSM general work rules and department procedures. Attends all required department and hotel meetings.
• Maintains a clean and safe work area in compliance with CSM, brand, local, state, and federal regulations.
• Follows all CSM procedures for guest / associate incidents and is knowledgeable of hotel emergency procedures.

Competencies / Skills Required :

2+ years prior guest service experience required, preferably in a hospitality setting. Prior night audit or accounting experience preferred.

Excellent computer knowledge and communication skills needed. Attention to detail, customer-focused, and the ability to perform job duties in a fast-paced environment.

Education :

High school diploma or GED required.

Physical Requirements :

Ability to lift, push, and pull up to 75 pounds on an occasional basis.

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