Annuities Operation Coordinator

This is a 6-Month Contract opportunity with Dexian’s client company. If interested, please respond with an updated resume.

Job Title : Annuities Operations Coordinator (4 openings)

Location : Hartford, CT (Remote)

Hours : Standard, M-F, 8am- 5pm

Duration : 6-Month Contract (extensions or conversions possible)

Pay Rate : $28-$30 / hr

RESPONSIBILITIES :

The Annuities Operations Coordinator is responsible for the end-to-end annuity new business process from submission to issuance.

This process consists of an initial review, processing, updating, and issuing of individual annuity new business applications working on behalf of and in partnership with our annuity carrier client.

The person in this position will also communicate via phone and e-mail with carrier distributors to follow up on outstanding requirements as well as provide follow-up with other carriers regarding the status and funding of annuities.

What You Are Responsible For :

• Learn to verify annuity new business applications, submissions, and corresponding forms for completeness.
• Develop working knowledge of regulatory, technical and / or departmental guidelines to assess applications for compliance.
• Enter new applications into appropriate company systems in accordance with quantity and quality standards.
• Review, apply funds, and issue individual annuity new business utilizing workflow management system, administrative system, new business system, etc.
• Communicate via email and phone with insurance agents to obtain outstanding requirements and / or provide status updates on annuity application.
• Resolve any new business-related issues as the requirements are submitted and met
• Communicate with internal stakeholders on new business-related items
• Perform other duties as assigned

Soft Skills :

Problem-Solving, Attention to Detail, Communication, Adaptability, Critical Thinking

Target Qualifications :

• 3+ years previous customer service representative experience
• 1+ years annuities experience; preferred 3+ years’ experience
• Associates or Bachelor’s Degree preferred
• Case management experience preferred
• Excellent written, communication, and presentation skills
• Ability to interact and work closely with business stakeholders at all levels of seniority
• Possess strong analytical thinking and critical reasoning skills
• Ability to work effectively in a team environment
• Ability to effectively handle a fast-paced environment and successfully meet established deadline requirements

Work Environment :

• Ability to work in EST hours and flex as needed based on business demand
• Prefer candidates who are in EST or CST (Locations Negotiable, 2 are needed in Hartford, CT)

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.