SERVICENOW SENIOR SYSTEMS ADMINISTRATOR

At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about.

Armanino is proud to be Among the top 20 Largest Firms in the Nation and one of the Best Places to Work. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network.

We want you to integrate all aspects of your life with your career. At Armanino, we know you don't check-out of life when you check-in at work.

That's why we've created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas.

Job Responsibilities

• Responsible for the ServiceNow platform, advanced administration, upgrades, platform operations, application development, maintenance, and technical support escalations.
• Day to day support and maintenance of the ServiceNow platform, work with teams to develop solutions and resolve support issues.
• Adheres to existing platform governance process for support and maintenance.
• Plan, implement, and test version and upgrades with assistance from other platform team members.
• Perform continuous review of ServiceNow modules, access, and performance to ensure system integrity and stability are at optimal levels.
• Provide recommendations on software integrations, and usage to ensure the ServiceNow platform remains current.
• Develop clear and concise technical & process documentation.
• Maintain technical knowledge on current and future ServiceNow features and functionality to drive platform expansion and adoption.
• Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, in ServiceNow
• Provides training to a variety of stakeholders to aid in the adoption of the platform and reduction of incident and requests.
• Develop and use advanced scripting skills when necessary, using best practices.
• Implement and maintain integrations using Web Services, JDBC, middleware.
• Developing and collaborating as part of an Agile team
• Test, document, and deploy high quality solutions with the ServiceNow platform based on industry best practices that meet business needs.
• Creates advanced reports and dashboards as needed.
• Updates Workspace configurations.

Requirements :

• Bachelor's degree in technology, business, related or equivalent work experience
• Minimum of 5 years' experience as a ServiceNow Administrator or administration of the ServiceNow platform
• Minimum of 5 years' of hands-on experience with ServiceNow components such as Service Catalog, ITSM, CSM, Asset Management, Release Management, CMDB, Knowledge, Self-service Portal
• Experience in a client-facing roles with requirements gathering, developing, and implementing information technology solutions / initiatives / service automation.
• ServiceNow System Administrator certification is required.
• Expertise with technical ServiceNow components such as : business rules, client scripts, UI policies, actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc.
• Proficiency with SQL Query, HTML, XML, Java Script, Jelly, jQuery, Bootstrap, Angular JS.
• Experience and understanding of best practices with the ServiceNow Platform, Production Operations, Change Control, and Security.
• Experience with creating and managing technical documentation.
• Experience in a high-growth environment collaborating with innovative cross-functional teams and problem-solvers. Ability to work independently as well as engaging and contributing to teamwork.
• Onsite in any Armanino office location 2-3 times per week is required.

Preferred Qualifications

• ServiceNow Implementer Certifications, such as, ITSM, SPM, or CSM
• ITIL certification

Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall,?

transfer, leaves of absence, compensation and training.

Armanino expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of Armanino's employees to perform their job duties may result in discipline up to and including discharge.

Armanino does not accept unsolicited candidates, referrals, or resumes from any staffing agency, recruiting service, sourcing entity, or third-party paid service at any time.

Any referrals, resumes, or candidates submitted to Armanino or any employee or owner of Armanino without a pre-existing agreement signed by both parties covering the submission will be considered the property of Armanino and not subject to any fees or charges.

For existing agreements, a role must be approved and open to external search; otherwise, unsolicited and unapproved submittals and referrals will be considered Armanino property and free of fees.

In addition, Talent Acquisition is the sole point of contact, and contacting others in our organization without Talent Acquisition's knowledge will result in termination of contract.

Armanino has a robust offering of benefits, including :

• Medical, dental, vision
• Generous PTO plan and paid sick time
• Flexible work arrangements
• 401K with Profit Sharing
• Wellness program
• Generous parental leave
• 11 paid holidays

For positions based in San Francisco, consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

For Individuals who would be working within the City of Los Angeles, Armanino will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

To view our Consumer Notice at Collection for job applicants, please visit : https : / / www.armanino.com / terms / ccpa-employee-notice /

LI - Hybrid

We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network.