Customer Operations Specialist

Profile Summary :

Supports Health Plan customers’ daily operations by providing advanced technical, navigational, and administrative assistance through case support.

Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.

Troubleshoots problems with software applications and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development.

Profile Description :

• Regularly demonstrates the ability to share best practices to facilitate growth across the team.
• Has a fundamental knowledge of configuration, payroll and edi. The associate can complete daily research and resolution in these areas independently.
• Demonstrates the ability to complete research and resolution across multiple departments, within team standards, with little management level escalations needed.
• Demonstrates extensive knowledge of business Standards.
• Demonstrates communication knowledge and possesses appropriate soft skills for ongoing relationship.
• Additional responsibilities, as required.

Knowledge & Experience :

• B.S. or B.A. required.
• 3-5 years’ experience in data analysis, account management, or technical customer support-related roles.
• Industry knowledge and experience is a plus : Insurance, Benefits Administration, SaaS, Healthcare.
• Strong proficiency in Salesforce, Microsoft Excel, HTML, basic SQL, or report creation experience desired.

Compensation Pay Disclosure : Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.

e., annual cash incentives, sales incentives, and / or long-term incentives) based on the role to reward the achievement of annual performance objectives.

Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and / or skill level and will be finalized at the time of offer.

Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.$55,000-$70,000 Be Well.

Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally.

Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind : To help you and your family be well and stay well. What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan with generous company matching contributions (up to 6%)
• Voya Retirement Plan employer paid cash balance retirement plan (4%)
• Paid time off including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time 40 hours per calendar year

Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture :

• Customer Focused : Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking : Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality : Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen : Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility : Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Equal Employment Opportunity

Reasonable Accommodations