A company is looking for a Call Center Program Manager to oversee the Five9 call center system and operations.Key ResponsibilitiesManage the rollout and integration of the Five9 Call Center with CRM (Salesforce)Collect and analyze call center KPI statistics and prepare reports for managementHire, coach, and train personnel to maintain high service standardsRequired QualificationsProven experience as a call center manager or in a similar roleExperience in customer service is requiredSolid understanding of reporting and budgeting proceduresProficient in MS Office and call center software programsFive9 VCC Development and Administration experience
Deputy Program Manager, PILCEE (7399U), Center for Eff Global Action - 71979
Reporting directly to the PILCEE Program Manager/CEGA Executive Director, Carson Christiano, the Deputy Program Manager (Deputy) will provide day-to-day management of PILCEE program activities, ensuring high-quality technical contributions from consortium stakeholders (including partners in low- and...
Deputy Program Manager, PILCEE (7399U), Center for Eff Global Action - #71979
Reporting directly to the PILCEE Program Manager/CEGA Executive Director, Carson Christiano, the Deputy Program Manager (Deputy) will provide day-to-day management of PILCEE program activities, ensuring high-quality technical contributions from consortium stakeholders (including partners in low- and...
Deputy Program Manager, PILCEE (7399U), Center for Eff Global Action - 71979
Reporting directly to the PILCEE Program Manager/CEGA Executive Director, Carson Christiano, the Deputy Program Manager (Deputy) will provide day-to-day management of PILCEE program activities, ensuring high-quality technical contributions from consortium stakeholders (including partners in low- and...
Jewish Education + Bay Area Programs Manager
In collaboration with the Assistant Director of Bay Area Programs & Partnerships, this position will support current and future Bay Area programs including Tawonga's B*Mitzvah (Bar, Bat & B'nai Mitzvah) program, Tawonga Family School, Tot Shabbats, holiday programs, Tawonga Tikkun Days (volu...
Deputy Program Manager, PILCEE (7399U), Center for Eff Global Action - #71979
Reporting directly to the PILCEE Program Manager/CEGA Executive Director, the Deputy Program Manager will provide day-to-day management of PILCEE program activities, ensuring high-quality technical contributions from consortium stakeholders, building and maintaining strategic partnerships, liaising ...
Customer Service Call Center Manager
Customer Service and Collections Manager. The Customer Service and Collections Manager will lead a dedicated team, focusing on delivering unparalleled customer service and effectively managing collections activities. ...
Member Experience Assistant Manager (Call Center)
SkyOne Federal Credit Union is on the lookout for an experienced and motivated Member Experience Assistant Manager to lead our dynamic call center team in Lewisville, TX. The ideal candidate will possess a strong background in call center operations and experience managing a digital member experienc...
Senior Manager/ Director, Clean Energy Programs
The Senior Manager or Program Director will be working with and reporting to the Head of Clean Energy Programs to support CRS’ Expert Assistance Program, housed within the Policy and Market Development team. The Senior Manager or Program Director position is based in CRS’s San Francisco office, alth...
Evening Treatment Center Manager (Hours 1-9:30pm)
The Referral Center Manager will be expected be proficient in completing the weekly PAR report and all other treatment center reports. The Referral Center Manager will also participate in the Treatment Center’s patient record review process. The Referral Center Manager shall be assigned duties by hi...
Enrollment Sales Manager (Call Center)
The Call Center Manager at British Swim School Bay Area recruits, trains, coaches, develops and retains a dynamic operations staff of Call Center Representatives to improve enrollments of students in the British Swim School Aquatics Program. Manage underperforming call center associates utilizing Pe...