Assistant Manager, Transcripts APAC (Mandarin Workflow)

About the Role

Assistant Manager, Transcripts APAC (Mandarin Workflow)

Grade Level (for internal use) : 09

The Team : Transcripts APAC Coverage (Mandarin)

Transcripts Team is responsible for creating publication-quality transcripts of conference calls conducted by the corporates.

The team uses intelligent speech recognition software along with other state-of-the-art editing tools to deliver transcripts in real-time with the highest standard of quality.

Being a part of the team means getting immersed to something that is huge, exciting, and significant and to play a relevant role to revolutionize how transcripts are produced and delivered to clients.

At Transcripts, we produce written records of dictated or recorded speech of various investor events including Earnings calls, M&A calls, Investor Conferences, Company Conference Presentations.

Responsibilities and Impact :

• Manage a team of individual contributors who are in the process of producing high quality transcripts using state of art technology and tools.
• Ensuring team members are compliant when producing the transcripts for various event types and from various resources.
• Responsible for the day-to-day workflow management and performance of a team to ensure accuracy and efficiency of process workflows.
• Supervise a team of transcription experts with Mandarin language proficiency and contribute towards achieving business goals
• Lead and conduct day to day management of multiple data collection, research, validation, and translation + transcription processes, and aid team members in their day-to-day tasks and should any concerns arise.
• Mentor, coach, and develop team members from their career development, upskilling, goal setting, and performance evaluation, while ensuring all company policies are followed
• Work with managers and leads across divisions and sites regarding translation and transcription needs to meet timeliness and quality goals, and work with other team leads to ensure proper capacity planning and resource management
• Establishes and / or develops metrics, reviews quantitative and qualitative performance standards and coordinates implementation with the Manager
• Plan and execute special projects that may be assigned on an ad-hoc basis
• Interact with stakeholders, from internal clients and external vendors through phone, email, and video conferences
• Work with product and development teams on timely basis to ensure the data in the S&P Global Market Intelligence platform is up-to-date and would provide the optimal client experience
• Define best practices, processes, and requirements and ensure procedures and documentation are up-to-date
• Identify training opportunities, knowledge deficiencies and untapped and undeveloped skills within the group
• Has a LEAN mindset and seeks continuous process and quality improvement, and must recommend solutions and procedures to remove inefficiencies and rework and improve timeliness and data quality

What We’re Looking For :

• Bachelor’s Degree, Finance background will be an added advantage.
• Proficiency or native competency in specified language in Chinese (Mandarin) and English
• At least 3 years of relevant experience in a people management or leadership role
• Excellent time management skills, as the Assistant Manager is responsible for managing staff responsible for activities with specific time constraints and activities.
• Strong communication and interpersonal skills, with analytical and problem-solving skills.
• Well-versed with information research on the internet and desktop applications such as Microsoft Office 365 (MS Word, Excel, Teams, Outlook)
• Must have a strong background in operations and strategic resource management

Preferred Qualifications

• Experience with training, learning and development
• Mandarin Language proficiency certification is desirable.
• Understanding ofASR, NLP, LLM tools a plus
• Proven experience on translation and localization projects particularly related to financial industry / markets.
• Working experience with LEAN principles and automation,
• Knowledge in SQL, Python and VBA Macro
• Flexibility to work across various shifts including night shift on rotational or need basis.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information.

Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information.

Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit

What’s In It For You?

Our Purpose :

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow.

At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People :

We're more than 35,000 strong worldwide so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it.

We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.

We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values :

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.

We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits :

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you and your career need to thrive at S&P Global.

Our benefits include :

Health & Wellness : Health care coverage designed for the mind and body.

Flexible Downtime : Generous time off helps keep you energized for your time on.

Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future : Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks : It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics : From retail discounts to referral incentive awards small perks can make a big difference.

For more information on benefits by country visit :

Diversity, Equity, and Inclusion at S&P Global :

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation Powering Global Markets.

Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work.

It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.