Business Product Owner Manager - CATT Process

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential.

Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients.

You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

RSM's Center for Advanced Tax Technology ("CATT") is a fast-paced, high-energy, collaborative environment that also happens to be one of the fastest growing tax practice groups at RSM.

The CATT team is focused on enhancing RSM US and global ability to deliver comprehensive, value-added, and efficient Tax products and services to our clients.

It is a dynamic team with professionals of varying backgrounds from tax functional, tax technical, technology development, and product management.

The team consults and executes on a wide range of initiatives involving process and tool development and implementation including training development, engagement management, tool design, and implementation.

JOB SUMMARY

The CATT Business Product Owner Manager supports CATT Process Leads and Tax Practice SMEs (Subject Matter Experts) to understand how one or more product(s) fit into the overall "vision" for one or more business area(s).

The goal of this role is to drive long-term scalability and sustainability of the business for a competitive advantage. To execute their area of responsibility, this role collaborates with staff, product teams, IT, other functional areas within the broader RSM firm, and field offices to ensure we achieve the vision cohesively and effectively.

The ideal candidate will have experience defining end-to-end business processes and collaboration with product delivery (either custom-developed solution or a third-party licensed application) to optimize operations.

ESSENTIAL DUTIES

• Collaborates with CATT process leads and Tax practice SMEs to understand how products fit into the overall "vision" for one or more business area(s).
• Acts as primary FCS / internal functional owner / SME for assigned third party or custom developed solutions, maintaining expertise on products through their lifecycle, developing an in depth understanding of user experience and needs by partnering with tax professionals.
• Works with CATT process leads to establish usage and product-related targets; assesses performance against these targets.
• Understands the long-term strategy of how the products fit into the overall ecosystem and process (e.g., assists with process-related deliverables, such as process mapping and business requirements).
• Works with end users and BAs to gather, analyze, and determine functional requirements for enhancements to existing tools / processes or implementation of new tools / processes.
• Responsible for end-user product documentation / content including user guides, knowledge docs, and training materials.
• Responsible for partnering with tax practice subject matter experts in the development of workpapers, data mappings, and other tax specific deliverables and content within applications;

this includes functional requirements for integrations with technical delivery teams or creation of automations using low-code / no-code platforms.

• Collaborates with technology and tax technical SMEs to design and make updates to key low-code ETL automations used as part of the core tax compliance process.
• Translates automation process flows into business requirements for enterprise-scale development.
• Maintains integrations with other CATT solutions and assists in the testing and maintenance of existing linked infrastructure.
• Coordinates with development team or vendor to understand new features / functionality and works with Change Management, Readiness & Adoption, Process Leads, and / or business teams to socialize the timing of new capabilities and how they fit into end-to-end process.
• Assists process lead(s) and business analysts with end to end process development, data flows, end-user process documentation including user guides, process flows, and training materials
• For third party products :
• Maintains low-fidelity product roadmap (e.g., the timing for sunsetting applications; timing for integrations; timing of vendor releases and product updates;

timing of field implementations of process and product updates; etc.).

• Manages system configurations and administration; owns and drives the plan for upgrades and enhancements.
• Acts as primary functional owner for managing business requirements for contracts and renewals with CATT Ops.
• Represents the "voice of the business" and balances management needs with end-users' requests.
• Partners with Change, Readiness & Adoption, and Business to lead implementation and ongoing adoption of products.
• May serve as a Career Advisor including regular feedback, coaching, goal setting and training with assigned advisees.

EDUCATION / CERTIFICATION REQUIREMENTS

• Bachelor's Degree (preference given to Business or Technology or Accounting major)
• Six Sigma and / or IIBA CBAP (Certified Business Analysis Professional) (preferred)

JOB REQUIREMENTS

• Minimum 5 years' experience in a large-scale implementation facing role, handling highly complex issues (required).
• Minimum 3 years' experience working with leadership, managing managers and individual contributors (required).
• Must be capable of dealing confidently and professionally at executive level and with customers (required).
• Results driven; high integrity; ability to influence, negotiate and build relationships; superior communications skills;

make complex decisions and manage change (required).

• Effective communication skills for differing audiences and situations (required).
• Prior public accounting experience with mid to large size firm(s) or other professional services experience (required).
• Experience leading Business or System Analysts in Agile delivery methodology (preferred).
• Prior management experience working within a national tax role in tax software, processes, or both (preferred).
• Awareness of regulatory requirements (7216 Consent, GLBA, GDPR) and InfoSec policies and procedures (preferred).

SUCCESSFUL CHARACTERISTICS / SKILLS

• Strategic, out-of-the-box thinker and problem-solving experience to assess, analyze, troubleshoot, and resolve issues.
• Excellent analytical skills, extraordinary attention to detail, and ability to present recommendations to product teams based on trends and patterns.
• Strong leadership capabilities, experience and passion for talent development, and proven experience leading teams through change and digital transformation.
• Passion for technology and providing exceptional experiences both internally for our employees and externally for clients and prospects.
• Strong ownership, bias to action, and know-how to succeed in ambiguity.
• Expert at building relationships with cross-functional teams, delivering impact consistently through seamless communication, motivating teams towards achieving goals.
• Demonstrated experience defining and tracking metrics and implementing programs to improve operational performance.
• Experience leading data-driven projects and communicating the results of analysis and insights to technical and non-technical audiences.
• Ability to engage in long-term business planning at the managerial and executive levels.

At RSM, we offer a competitive benefits and compensation package for all our people. We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial and community wellbeing.

RSM has a generous time off policy with at least 14 paid holidays, wellbeing days and associate and above access to self-managed time off.

We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.

Learn more about our total rewards at https : / / rsmus.com / careers / working-at-rsm / benefits.

RSM is proud to be an Affirmative Action and Equal Employment Opportunity employer. We are proud to provide our employees with tools to assist them in being successful in achieving both personal and professional goals.

• We welcome and support all our employees to thrive in an environment free of discrimination and harassment. As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and / or harassment based on race;
• color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing);
• gender (including gender identity and / or gender expression); sexual orientation; HIV Status; national origin; ancestry;
• familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave);

domestic violence victim status; past, current or prospective service in the US uniformed service; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and / or employment / partnership.

RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at redacted or send us an email at redacted .

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders).

If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

Compensation Range : $107,900 - $184,800

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.