Branch Manager/ Office Adminstrator

Find out more about this role by reading the information below, then apply to be considered.

If you look all around you, you’ll see there are signs of all types everywhere.

You will never be bored working in the sign industry as even the smallest of jobs, up to very large projects, are unique and highly customized.

FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry.

Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.

Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships.

Great listening skills, documentation and organization are highly valued in candidates for this position.

You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans, and be intimately involved in the success of the FASTSIGNS Center.

We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don’t consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life.

If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?

POSITION DESCRIPTION

Under the guidance of the Franchisee and Convention Directors, the Center Manager performs a wide range of duties related to staffing and personnel, sales and marketing, inventory management, customer service and satisfaction, store accounting and billing.

The Center Manager is ultimately responsible for the efficiency, profitability and overall performance of the center.

RESPONSIBILITIES

• Recruit, hire, train, motivate, review, schedule, coach and terminate employees.
• Schedule and facilitate staff meetings and sales meetings.
• Facilitate daily production meetings with staff to review work in process.
• Monitor and manage subcontractor payments in accordance with cash flow, scheduled payments, and approved invoices.
• Oversee overall schedule and workflow between sales and production (i.e., comparing WIP to production).
• Manage team of customer service representatives / administrative assistants and provide necessary training in work processes.
• Manage all company shared emails for incoming and outgoing correspondence.
• Evaluate and maximize quality customer service and customer satisfaction.
• Monitor and train employees in company Brand Standards.
• Implement and support center marketing programs.
• Develop and manage in-center direct marketing; manage database accuracy and efficiency.
• Manage the inventory purchasing process.
• Handle large custom orders or house accounts as needed; determine pricing, order materials and schedule work.
• Review orders for accuracy as needed with sales staff.
• Expedite production when needed by assisting the department with the overflow work.
• Manage center maintenance including cleanliness, safety and organization.
• Resolve customer satisfaction issues.
• Monitor and / or perform center opening and closing procedures.
• Complete reports as necessary (i.e., daily and weekly sales reports, daily closing, royalties due, direct marketing response tracking).
• Monitor WIP Summary accuracy and Monitor Key Performance Indicators.
• Promote and encourage the brand mentality of Everybody Sells through recognition and incentive programs.
• Adhere to all company policies, procedures and business ethics codes.

TYPICAL DEMANDS

• Ability to deal with a variety of emotions when making business decisions. Emotional maturity and stability needed.
• Ability to handle several projects concurrently utilizing the full range of resources available.
• Ability to resolve problems, handle conflict and resolve complex communication issues in a calm manner.
• Ability to communicate providing verbal feedback in a professional manner.
• Ability to handle multiple tasks to the best of ability and as efficiently as possible.

LEVEL OF AUTHORITY

• Hiring and termination responsibility for all CSR and Production positions.
• Reports directly to Franchisee, and Company Directors.

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