Community Manager II (Fort Wainwright)

WinnCompanies is looking for a Community Manager II to join our military housing team at Fort Wainwright, AK. In this role, you will be responsible for the day-to-day management of the community, including maintaining community curb appeal, controlling expenditures, and facilitating the resident journey.

You will manage direct reports, assist with supervising the Assistant Community Manager and the Resident Services Coordinators, and work closely with the Marketing and Communications Manager, the Leasing Manager, and the Maintenance Managers.

Responsibilities

• Participate in hiring, terminating, and facilitating progressive discipline for Community Center staff. Actively participate in recruitment process for all personnel and structure or compensation adjustments personnel.
• Conduct quarterly and annual performance reviews for all direct reports.
• Resolve and address resident complaints, disputes, and other issues.
• Act as a primary escalation point for community management operations.
• Provide high standard of customer service to residents through a prompt and courteous response to all inquiries.
• Responsible for aggressive and timely collection of delinquent accounts. Ensure consistent and fair collection of damages at move out, during occupancy.

May be responsible for overseeing petty cash and other financial functions.

• Monitor curb appeal throughout the community and office and maintain the cleanliness, housekeeping, and general appearance of the office, amenities, models, and common areas of the property, including trash pick up and enforcing community standards.
• Responsible for meeting budgeted occupancy and financial goals. Responsible for monitoring occupancy rates and vacancies.

Provide accurate and timely reports to the Operations Director.

• Identify safety, curb appeal, maintenance, and capital requirements and work with the Director of Maintenance and Director of Property Management to budget for and address the concerns or challenges
• Ensure compliance and implementation of all WHS policies and procedures, including the resident journey.
• Assist and participate in the organization and execution of company-sponsored resident events including social events, educational classes, and community programs.

Requirements

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• 1-3 years of supervisory experience.
• A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Experience with various computer systems, including Microsoft Office.
• Ability to manage multiple assignments and tasks.
• Ability to work with a diverse group of people and personalities.
• Excellent customer service and organizational skills.
• Outstanding written and verbal communication skills.
• Superb attention to detail.
• Availability to work nights and weekends as needed.

Preferred Qualifications

• Associate's degree in business-related field.
• Experience in property management.
• Experience with Yardi property management software.
• Our Benefits : Permanent full-time US employees are eligible to participate in the following benefits : - Generous time off policies (including 11 paid holidays (12 for MA employees);
• Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday) - 401(k) plan options with a company match - Various Comprehensive Medical, Dental, & Vision plan options - Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution - Long Term Disability and voluntary Short Term Disability;

Basic Term Life Insurance and AD&D; optional supplemental life insurance - Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions) - Tuition Reimbursement program and continuous training and development opportunities - Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options - Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!) - Flexible and / or Hybrid schedules are available for certain roles - Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families - To learn more, visit Why WinnCompanies?

A job you can be proud of : WinnCompanies is a nationally recognized leader in apartment community management and development.

Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.

A job that challenges you : Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.

A job you can learn from : We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that cares : We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.