Service Administration Manager

Join Pueblo Mechanical - A Leader in Next-Gen Infrastructure!

At Pueblo Mechanical, a proud member of the Modigent enterprise, we excel in providing top-tier facilities and building services including HVAC, Plumbing, and Controls Systems to a diverse range of commercial and industrial clients.

With decades of experience, we have built a reputation as a trusted partner committed to optimizing operations, while providing an exceptional level of service to our customers.

As we expand, we seek passionate professionals eager to embrace next-generation infrastructure, advanced technology, and innovative energy solutions.

If you're driven by a dynamic culture and ready to elevate your career, we want to hear from you!

Opportunity Highlights :

Excellent Pay : Get paid what you deserve!

Career Growth : Multiple paths for advancement!

Benefits : Paid vacation, medical, dental, vision, 401(k) matching, and more!

Industry Leader : Join one of the nation’s top companies for HVAC, plumbing, and controls systems!

Job Specifics :

This position serves to manage and coordinate all administrative functions of the truck-based service business to maximize customer satisfaction and improve productivity and profitability.

Effectively recruits, develops, and retains support staff. Assists Sr. Manager in the successful execution of the service strategy, objectives, and partnerships.

Identifies problems, helps formulate solutions, and implements new approaches to streamline services.

• With Sr. Manager, develops strategic operating plans and successful execution that aligns with Pueblo Mechanical.
• Leads the execution efforts of the service business.
• Builds an environment that energizes team members to provide high-quality, cost-efficient, customer-directed service and exceeds performance targets.
• Recommends and supports staffing requirements for the assigned service business. Serves as a communication channel to share best practice strategies and results that will enable growth.
• Coaches team on appropriate levels of operating and overhead expenses incurred in service operations. Leverages service operations activities and functions across assigned geography.
• Audits the effectiveness of service operations and makes changes to improve performance. Ensures that contractual obligations are completed, and customer satisfaction is achieved.
• Drives operational review meetings e.g. AR, WIP, Pipeline, agreement renewals, etc.
• Ensure the weekly and monthly reports are populated for the Sr. Manager to show the progress of the daily workload of the service department is being met.
• Visit with high-profile customers on a consistent basis to ensure customer expectations are being met.
• Executes other managerial responsibilities, i.e., hiring, performance reviews, and acquisitions consistent with established business strategy.

Recruits, hires, and retains Service support operational staff. Prepares and delivers clear performance expectations, performance reviews, and development plans for direct reports utilizing metrics.

Ensures a consistent level of coaching, which includes monthly one-on-ones and operational reviews.

• Provide needed information to other departments and management to ensure jobs are completed on time, within budget and customer expectations.
• Attend ongoing department meetings, periodic marketing events, and conferences to promote company capabilities and foster customer relationships.
• Participate in continuing educational classes in management, supervision, and leadership skills.
• Perform all other duties the job may require but are not specifically listed above.

Why Choose Us?

Leader in the Industry : Join a company recognized for its innovation and leadership in delivering next-generation solutions and building services to a diverse range of clients.

Commitment to Excellence : We prioritize safety, quality, and productivity in all our work, ensuring that our HVAC, Plumbing, and Controls Systems are reliable and effective.

Customer-Centric Approach : We exceed customer expectations through proactive communication, adherence to schedules, and continuous improvement initiatives.

Growth Opportunities : Join a supportive and dynamic environment that offers numerous opportunities for professional development and career advancement.

What We Offer : Competitive pay and comprehensive benefits, including health, vision, and dental insurance, 401(k) matching, paid time off, and company holidays.

Enjoy a collaborative team culture, a strong focus on work-life balance, and the opportunity to lead a team that is as driven and passionate as you are.

Ready to Elevate Your Career?

Join Pueblo Mechanical and the Modigent group of operating companies, where we value expertise, foster innovation, and are committed to excellence.

Apply today to advance your professional journey and become part of a dynamic organization dedicated to growth and success!