Senior Business Operations Director

Overview

As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere.

At the American Heart Association, your contribution matters, and so does your career.

We are bringing our mission to life across Washington and Oregon. Come join our growing team! We are currently hiring a Senior Business Operations Director based in Seattle , Washington .

Under broad supervision, the Senior Business Operations Director position is responsible for effectively developing, planning, managing, and implementing operations and supporting special events for the Puget Sound and Portland Division offices to ensure overall success of division revenue, health impact and volunteer engagement goals.

This includes independently managing a team of two staff. Ensures full compliance with applicable laws, ordinances and policies for safe, effective, and efficient operations and service delivery.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations.

To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values.

Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn , Instagram , Facebook , X (formerly Twitter) , and at heart.jobs.

Responsibilities

Manages direct reports consistent with the American Heart Association's leadership competencies. Provides staff leadership in ensuring effective, efficient delivery of division operations and oversight of data management.

Provides guidance and expertise to internal business partners on policies and procedures. Creates solutions that help drive business goals while ensuring risk is managed.

Includes ensuring prospective corporate sponsors requiring National review and approval are submitted in a timely manner, guiding development staff through the submission process, obtaining appropriate legal review on contracts and agreements, advising on solutions to support desired business outcomes in compliance with Association policies and standards.

Develops, tracks, and manages to campaign and operations budgets. Oversees invoice processing and ensures accurate coding of income and expenses.

Stays current with all applicable processes and standards and serves as a resource for others in ensuring fiscal and operational compliance.

Leads Dynamics, Luminate, and Greater Giving data management for the Division. Creates and runs reports from internal databases and systems.

Ensures that income targets, goals and weekly reports are timely, clear, and effective in meeting leadership needs related to revenue and pipeline management.

Ensures accuracy and adherence to the latest policies and practices of the Association as they relate to fiscal and event financials.

Monitors accounts receivables for past due pledges and ensures appropriate follow-up.

Coordinates facility repairs with property management and maintains all office equipment in good working order.

Oversees and directly performs Accounting Liaison (AL) and finance responsibilities including mail and donation processing, accounts receivables, fiscal compliance and coding corrections.

Oversees monthly income reconciliation between event systems and financial system.

Serves as the liaison within the office to allocate resources for projects / events and manage timelines for projects involving multiple departments.

Collaborates on volunteer recruitment and management including training volunteers and planning and managing assignments on-site during events.

If needed, serves as a liaison with corporate volunteer leaders in managing employee participation at Association events.

If needed, serves as division coordinator for office-based internship program.

Actively manages organizational culture of high accountability, engagement and performance including identifying and implementing continuous process improvements for operational excellence.

Qualifications

Minimum three (3) years’ experience with :

Demonstrated work experience in managing complex operations and projects in a high performing team environment with personal accountability for quality and results.

Demonstrated ability to organize and manage multiple projects, prioritize tasks and meet deadlines with proactive communication, thorough planning and execution and allocating / providing resources, additional support or training.

Highly effective interpersonal and communication skills. Ability to consistently maintain a professional, calm and friendly manner in creating positive customer experiences externally and internally.

Proven problem-solving skills with the ability to identify potential issues that may impact organizational productivity and / or compliance and address proactively and timely.

Effective project management skills in a dynamic environment with multiple stakeholders.

Experience in positively managing change including anticipating and championing organizational change, creating contingency plans, proactively considering short-term and long-term impact.

Experience in negotiating services and managing service level agreements

Ability to do local travel; requires access to reliable transportation at all times on an immediate basis.

Here are some of the preferred skills we are looking for :

Bachelor’s degree may be preferred in supporting the required level of skill, knowledge and experience required.

Knowledge of the American Heart Association’s standards and procedures.

Experience with sales or fundraising strategies

Experience managing staff and volunteers

Compensation & Benefits

Expected pay range will be $74,000 to $88,920. Pay is commensurate with experience; geographic differentials to the pay range may apply.

The American Heart Association reserves the right to pay more or less than the posted range.

Compensation Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.

Performance and Recognition You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.

Benefits We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.

As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.

Professional Development You can join one of our many Employee Resource Groups (ERG) or be a mentor / mentee in our professional mentoring program.

HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.

Work-Life Harmonization The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level.

You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.

Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2028 Goal : Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the AHA will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities.

The greatest discoveries in health must reach everyone where they are.

At American Heart Association American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.

We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.