Manager, Front Store Systems Modernization

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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Manager of Front Store Systems Modernization is pivotal in driving the adoption of cutting-edge technology solutions, optimizing front store operations, and delivering an enhanced and seamless customer experience.

As a Manager of Front Store Systems Modernization, you will lead and oversee the modernization and implementation of technology solutions in the front store area of a retail setting.

Key responsibilities include developing a comprehensive technology strategy for the front store and aligning it with the overall business objectives and customer experience goals.

Your role will involve planning and executing technology modernization projects, which may include complete redesigns of office systems, inventory management, and product flow applications.

This role will work with technology vendors and suppliers to evaluate and select the most suitable solutions for the front store's needs.

Managing vendor relationships and negotiating contracts will be part of your responsibilities. You'll be responsible for managing the budget allocated to front store technology modernization projects, ensuring cost-effective and timely implementations.

Your job will involve collaborating with various teams, such as store operations, IT, marketing, and customer service, to ensure seamless integration and successful adoption of new technology solutions.

You'll provide training and support tools for front store staff to ensure they are proficient in using new technology solutions and can deliver a smooth customer experience.

Primary Job Duties & Responsibilities :

Project Management

• Own the development and execution of a prioritized technology roadmap, achieving the company’s ambitions, including changes in products, policies and / or processes across our ecosystem.
• Leads development and implementation of new technology enhancements, including the creation of requirement documents and leading meetings with key partners across the company.
• Collaborate effectively and identify key stakeholders in projects including Retail Operations, IT, Inventory Operations, Logistics, Finance, and other business owners to ensure the right partners are engaged.
• Regularly provide recommendations and updates to leadership regarding the FS Systems Modernization roadmap.
• Aligns the team to establish, update, and maintain a clear set of actions across retail, including interdependencies required to accomplish overarching goals.
• Applies a growth mindset when identifying new projects that will impact the colleague and customer experience positively.
• Employ strategic thinking and proactive action when developing projects, proficiently identifying potential risks and challenges in advance to ensure projects remain on track and are delivered on schedule.

Strategic Planning

• Own the continuous improvement or programs and processes that drive service and productivity improvement in our retail locations and further reduce time spent on day-to-day activities.
• Demonstrates agility to be able to quickly pivot project goals to meet the business needs.
• Exhibits a sense of urgency when dealing with issues that may occur that could potentially put the project timelines at risk.
• Leads and participates in meetings / calls with corporate partners and retail executives.
• Strategizes, and ultimately owns, the coordination, best practices and execution of operations strategy and FS experience.
• Creates robust strategies under the guidance of the Senior Manager.

Stakeholder Influence and Change Management

• Drives change agility in self, team, and network.
• Fully embraces organizational improvement initiatives, acting as a change agent with one’s own team and peers and partners.
• Leverages a results-oriented mindset, using metrics to monitor improvements.
• Provides both constructive and appreciative feedback on ideas and key initiative
• Look for ways to break through implementation barriers rather than be impeded by them.
• Develop and manage a standardized set of views that are used to internally monitor macro-level trends and key drivers of each.

Required Qualifications

• 5+ years of experience working in retail, or in similar model.
• 5+ years of experience demonstrating ability to think strategically and develop long-term plans that align with the organization's goals and objectives.
• 5+ years of experience leading project management experience leading from inception to end of project launch.
• 5+ years of experience launching creating technology solutions in a fast-paced environment (retail launch experience a plus).
• Demonstrates a high level of emotional intelligence.
• Proven track record of high performance.
• Advanced skills using the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Regular and reliable attendance.
• Any additional tasks as directed by supervisor or manager.
• Occasional travel, up to 25%, may be required based on the needs of the business.
• Possess strong interpersonal and communication skills to effectively influence and collaborate with team members and key stakeholders to achieve desired outcomes.
• Proficiency in using the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Adaptability to work effectively in a hybrid work environment, which may include both remote and in-office work, while maintaining high productivity and communication standards.

Preferred Qualifications

• 8+ years of experience working in retail, or in similar model.
• 8+ years of experience demonstrating the ability to think strategically and develop long-term plans that align with the organization's goals and objectives.
• 8+ years creating insight presentations from the synthesized data that has a strong narrative and critical recommendations with both strengths and opportunities.
• 8+ years of experience leveraging strong communication skills to effectively influence and collaborate with team members and key stakeholders to achieve desired outcomes.
• 8+ years of experience leading project management experience leading from inception to end of project launch.
• 8+ years of experience launching creating technology solutions in a fast-paced environment (retail launch experience a plus).

Education

Bachelor’s degree or equivalent relevant experience

Pay Range

The typical pay range for this role is :

$60,300.00 - $152,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off ( PTO ) or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.