Program Manager (IT End User Operations)

• Provide thought leadership to regional service leaders & specific insights into IT End User needs
• Lead & support design and execution of agreed regional projects and Initiatives that drive improvements in client value, associate productivity & motivation and improved client retention
• Support Gartner Service & Delivery strategic initiatives, representing and anticipating the needs of ITEU, share updates with local leaders and shape change planning to meet the regional needs to ensure successful rollout and adoption
• Collaborate across Sales, Product, Research and Advisory, to bring these solutions to our Service teams in a coordinated way and drive execution of these solutions and programs as well as monitor to determine ongoing effectiveness
• Analyze client and / or associate needs by means of qualitative and quantitative sources. Synthesize into findings and opportunities
• Support region leaders in preparing for key meetings e.g. Ops. Reviews
• Develop strategic partnerships across team NCVI to promote ITEU needs
• Conduct quantitative retention analysis and associate it with qualitative insights to provide actionable recommendations and ensure informed decision making
• Support & lead innovation aligned with the teams' goals
• Ensure accurate analytics, monitor key business drivers, identify and drive operational improvements, provide transparency of results to key business leaders
• Cultivate strong and mutually respectful relationships across the organization and partner with leadership to solve problems and identify business improvement opportunities
• Provide guidance to regional management teams to ensure operational consistency and share best practices in driving Retention
• Support the development and work prioritization of direct reports

Requirements :

• Strongrelationship-buildingskills : Able to effectively partner with multiple teams and leaders to influence in a matrixed environment
• Strong qualitative and quantitative problem-solving skills. Excellent analytical skills; ability to analyze large datasets and translate raw information into actionable insights.
• Proven ability to understand business initiatives and challenges, and to recommend business solutions using fact-based analytics
• Excellent written and verbal communication skills; ability to create and deliver effective decks and updates for use by multiple levels of staff, up to and including the executive level
• Excellent organizational skills with the ability to manage multiple work streams and large amounts of detail simultaneously
• Program management experience : Ability to organize and track complex projects, keep self and others on track and identify emerging issues
• Strong Excel and PowerPoint skills with strong presentation skills both to service and executive leadership.
• Interest & ability to manage and coach others

LI-PK1

Who are we?

At Gartner, Inc. (NYSE : IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 20,000 associates globally who support 15,000 client enterprises in 90 countries and territories.

We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference.

The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future.

How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results.

This is why, year after year, we are recognized worldwide as a great place to work .

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 76,000 USD - 106,260 USD.

Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.

In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan.

Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates.

We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability.

You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [email protected] .

Job Requisition ID : 91359

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link : https : / / jobs.gartner.com / applicant-privacy-policy

For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.