L3 Infrastructure Engineer

Tata Consultancy Services
Buffalo, WV, United States
Full-time

Role : Infrastructure Engineer

Skills : (L3) IT infra support

Location : Buffalo, West Virginia, United States(Onsite).

Job Type : Full time.

Job Description :

Network (LAN, WAN and Wireless)

Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification

  • Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config / deploy, port enable / disable, analyze network traffic)
  • TCP / IP, DHCP, Subnetting, VLAN, POE
  • Experience with packet capturing, example : Wire Shark
  • Network maintenance, support and refresh
  • Smart Hands for remote teams & 3rd party vendor management for issue escalation / resolution
  • Data Center (Server Room) Management Site infrastructure knowledge (Power / UPS, HVAC, cabling, etc.)
  • Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.
  • Smart Hands for remote teams & 3rd party vendor management for issue escalation / resolution
  • Server Management must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps / repair
  • DHCP, DNS, Print Server, File Shares, Microsoft SCCM
  • Smart Hands for remote teams & 3rd party vendor management for issue escalation / resolution
  • Working knowledge / experience supporting Hardware for servers, data backup libraries and SAN / NAS
  • Server, storage and backup systems maintenance, support and refresh : Rackmount, install and configure server hardware
  • Knowledge of Server 2012 / 2016 Policy and Security Management
  • Critical plant floor hardware support examples of work include items like MFG support (GALC, AER creation, PTCS, etc.)
  • ANDON and PLC (Programmable Logical Controls) support knowledge
  • First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME’s)
  • Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management
  • Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time
  • On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime
  • Other Must Have Attributes for Level 3 ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment
  • Strong team worker with professional demeanor and strong ethics
  • Good written and oral communication skills are required
  • Experience with remote control tools and remote support (off-site)
  • Ongoing support of various Manufacturing computer systems
  • Windows Active Directory : Maintenance kiosks, OU configuration, Group Policy Objects
  • 30+ days ago
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