Role : Infrastructure Engineer
Skills : (L3) IT infra support
Location : Buffalo, West Virginia, United States(Onsite).
Job Type : Full time.
Job Description :
Network (LAN, WAN and Wireless)
Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification
- Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config / deploy, port enable / disable, analyze network traffic)
- TCP / IP, DHCP, Subnetting, VLAN, POE
- Experience with packet capturing, example : Wire Shark
- Network maintenance, support and refresh
- Smart Hands for remote teams & 3rd party vendor management for issue escalation / resolution
- Data Center (Server Room) Management Site infrastructure knowledge (Power / UPS, HVAC, cabling, etc.)
- Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.
- Smart Hands for remote teams & 3rd party vendor management for issue escalation / resolution
- Server Management must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps / repair
- DHCP, DNS, Print Server, File Shares, Microsoft SCCM
- Smart Hands for remote teams & 3rd party vendor management for issue escalation / resolution
- Working knowledge / experience supporting Hardware for servers, data backup libraries and SAN / NAS
- Server, storage and backup systems maintenance, support and refresh : Rackmount, install and configure server hardware
- Knowledge of Server 2012 / 2016 Policy and Security Management
- Critical plant floor hardware support examples of work include items like MFG support (GALC, AER creation, PTCS, etc.)
- ANDON and PLC (Programmable Logical Controls) support knowledge
- First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME’s)
- Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management
- Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time
- On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime
- Other Must Have Attributes for Level 3 ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment
- Strong team worker with professional demeanor and strong ethics
- Good written and oral communication skills are required
- Experience with remote control tools and remote support (off-site)
- Ongoing support of various Manufacturing computer systems
- Windows Active Directory : Maintenance kiosks, OU configuration, Group Policy Objects
30+ days ago