Student Success Specialist

Job Title Student Success Specialist Job Description The Student Success Specialist is full-time staff position located on the OCH and LLP campuses, as well as the Tyson Family Center, in South Piedmont’s service areas of Anson and Union Counties.

The primary schedule for this position will be 40 hours per week Tuesday-Saturday.Under the direction of the Associate Vice President of Student Success, the Student Success Specialist works within the College’s Student Success area to assist with various retention, persistence, and completion initiatives.

The Specialist will serve as a Success and Career Coach, advising various student populations with program exploration and selection;

guiding students on course selection; and monitoring students’ progress towards the fulfillment of academic goals and requirements.

The Specialist will also work closely with student learning technologies to help facilitate and create learning activities that support learners’ retention and success.

Essential Duties Summary · Advise and register first-time and returning students, both walk-in and by appointment.· Provide academic advising to distance learners via phone and online.

• Interpret testing results relevant to placement decisions.· Advise and assist students seeking admission into health programs with application planning.
• Assist with the advisement and registration of high school students in compliance with the North Carolina Career and College Promise regulations both on- and off-site.
• Audit, monitor, and evaluate individual students’ academic progress.· Create college completion and graduation plans.· Document, support, catalogue, and maintain data and records related to advising sessions and Student Success utilizing various software.
• Educate students about course planning and registration processes both individually and in groups.· Maintain up-to-date knowledge about the College’s programs and requirements;

consults with contacts at various transfer institutions regarding course and program transferability, admission and graduation requirements.

• Make appropriate referrals to campus resources for students perceived as at-risk.· Provide support to students accessing college technology accounts such as the campus portal, email, and Canvas.
• Organize, plan, and participate in student retention activities such as faculty and student workshops, orientation sessions, and open labs.
• Create engaging learning activities / content that supports learner retention.· Plan, design, and develop learning material and content related to learning technologies implemented by Student Success.
• Attend professional development trainings.· Ensure compliance with FERPA, state law and community college system regulations and college policies and procedures.
• Work variable schedule as needed, including evenings and / or weekends as well as off-site locations.· Participate in internal teams as requested.
• Perform other duties as assigned by the Associate Vice President of Student Success, and / or their designee. Required Qualifications · Bachelor’s degree· Proficiency with Microsoft Office· Demonstrated time-management and communication skills· Ability to write effective copy, instructional text, audio script / video scripts Preferred Qualifications · Master’s degree in Education, Counseling, or a related field· Bilingual (Spanish)· Experience working in Academic Advising, Counseling, or related student support role· Experience working in secondary and higher education· Experience working with a student information systems (SIS), such as Datatel / Colleague or Banner Physical Demands Special Conditions Eligibility Summary Eeo Statement Summary South Piedmont Community College provides equal employment opportunities to all applicants and employees based on job related criteria without reference to race, color, national origin, religion, gender, age, disability, genetic information, or any other legally protected classification.

Applicants are requested to complete questions at the end of the online application process that are strictly voluntary.

Answers to these questions will not be provided to the hiring manager, selection committee, or any other employees of South Piedmont other than the Human Resources Office.

The Human Resources Office uses this information to maintain accurate confidential records on the composition of each applicant pool.

If you require accommodation due to a disability in order to complete the application process, please make your request to the Human Resources Office.