JOB DESCRIPTION
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines :
Identify and Analyze Change Needs : Collaborate with business leaders to identify change management needs, conduct change impact analyses, and assess stakeholder readiness.
Implement Structured Change Management : Apply a structured change management methodology across multiple projects, focusing on the people side of change.
Develop and Manage Change Plans : Create and oversee change management plans using best practices, collaborating with internal and external resources.
Lead Communication and Training : Design, develop, deliver, and manage communication and training efforts to support change initiatives.
Monitor and Measure Success : Define and track success metrics to monitor progress and change adoption.
Integrate Related Change Efforts : Support the integration and connection of related change initiatives across transformation programs.
Evaluate and Enhance Learning Resources : As needed, evaluate & maintain change-related learning materials to ensure they are effective, efficient, and engaging.
Develop Technical Learning Solutions : Conduct needs analyses and design various technical learning solutions, including curricula, certifications, performance support tools, and blended learning programs.
Leverage Materials Across Business Lines : Identify opportunities to use learning materials across different business lines where consistent performance and learning needs exist.
Evaluate Training Effectiveness : Establish measures to assess the effectiveness of training courses and materials, leading continuous improvement efforts.
Align Initiatives with Business Goals : Work closely with leadership to ensure learning initiatives align with business goals identified through quality and compliance reviews.
Project Management : Act as project manager to create, manage, and monitor project plans for learning & change initiatives.
May perform additional duties as assigned.
Reporting Relationship
Typically Director or above
Skills, Knowledge and Abilities
Learning and Change Design : Strong knowledge & experience with change management methods, effective change adoption strategies, learning design, instructional methods, and adult learning theory
Passionate about facilitating change adoption and continuous learning culture.
Clear Communication : Ability to communicate business knowledge, technical information, and change management concepts clearly and succinctly.
Ability to work with & comprehend technical staff and translate key information to non-technical personnel.
Stakeholder Engagement : Ability to effectively interact, communicate, collaborate, and build trusting partnerships with all levels of business partners, ensuring stakeholder buy-in for change initiatives.
Credibility and Influence : Strong written and verbal communication skills with an ability to quickly build credibility, rapport and positively influence others.
Analytical and Problem-Solving Skills : Excellent analytical skills and creativity in resolving unique and challenging business problems, particularly in the context of change management.
Program and Project Management : Excellent program and project management skills, including organizing and planning for successful change implementation.
Results-Oriented : Proven ability to drive and achieve results, manage multiple and shifting priorities, and lead change efforts effectively.
Technical Proficiency : Strong computer skills, including Microsoft Office Suite and other business-related software systems.
Integration of Learning and Change : Understanding of how to integrate technical learning design, instructional methods, and training techniques with change management strategies for optimal impact.
Education and Experience
1. Bachelor's degree or equivalent.
2. Typically a minimum of eight years of work experience, or educational design / development and training experience with knowledge of the insurance industry.
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