Customer Relations Specialist

The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in / check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers and patients.

This is a full-time, benefit eligible position. The schedule is Monday - Friday 8 : 00am - 5 : 00pm with a rotating 9 : 00am - 6 : 00pm shift.

ESSENTIAL FUNCTIONS - JOB SPECIFIC

• Greet patients as they arrive and stay consistent with the company's customer service philosophy
• Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and / or sliding fee scale)
• Data Entry into EHR systems
• Complete financial paperwork, ensuring all required forms are completed in entirety
• Verify insurance / demographic information at each visit and update if necessary
• Collect co-pays, when applicable
• Answer phone in polite and courteous manner
• Direct phone calls and messages to appropriate office staff
• Monitor waiting area to ensure timeliness of appointments
• Check provider's schedule daily for additions
• Receive daily reports from MIS for information needed on patients that have upcoming appointments
• Balance daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable
• Disperse daily mail
• Ensure lobby / waiting area is clean and picked up
• Travel to other clinic sites, as needed
• Regular attendance except as excused, with flexibility to change hours to accommodate the clinic needs
• Maintain strictest confidentiality; adheres to all HIPAA guidelines / regulations
• Conduct self in accordance with employee manual
• Attend all training as required by company, Accreditors and Funders
• Keep abreast of any updates / changes regarding insurance and communicate those to Office Supervisor
• Communicate any changes / updates discovered through other means to Office Supervisor
• Other duties as assigned
• High School / GED preferred

WORK EXPERIENCE / TRAINING / ADDITIONAL REQUIREMENTS

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.

About Compass Health Network

At Compass Health Network, we are a nonprofit organization committed to making a meaningful impact on communities across Missouri. We offer a wide range of essential services, including behavioral health, substance use treatment, family medicine, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), we are dedicated to providing high-quality care that addresses the diverse needs of those we serve. Our mission is simple but powerful : Inspire Hope. Promote Wellness.

Why join us?

At Compass Health Network, we're proud of the dedicated team we've built. We believe our people are our greatest strength - passionate, skilled, and committed to making a positive impact in the lives of others. Here, you'll find a workplace that values collaboration, growth, and the opportunity to be part of something bigger.

We offer more than just a job; we provide a platform for personal and professional growth. As a member of our team, you'll enjoy :

We're looking for individuals who are eager to bring their talents and dedication to a team that's focused on making a real impact. If you're ready to contribute to meaningful work and grow alongside a passionate group of professionals, we'd love to hear from you! If you're looking for a place where your work truly matters & where you can grow, we look forward to hearing from you!

Compass Health is an Equal Opportunity / Affirmative Action Employer and an E-Verify participant.