Warm, outgoing, authentic, passionate and inspiring? Raise your hand if that's you!
DUTIES AND RESPONSIBILITIES
The duties you perform on a daily basis are determined by the position you are in within the front office. See attached list for specific duties for each desk location.
OVERVIEW
Greeting patients as they arrive at the front desk or checkout
Answering telephone calls, taking messages or directing caller to appropriate area.
Scheduling / rescheduling appointments for patients according to established guidelines
Take messages off voice mail lines
Prepare electronic charts for appointments
Electronically file medical record information
Review demographic information with patients according to established guidelines
Obtain signed HIPAA and other forms that are not obtained electronically
Obtain current insurance information from patient
Collect co-pays or balance due
Notify appropriate nurse / medical assistant of any same day schedule changes
Assess the waiting room to be sure no one is missed
Update patient information for chart and billing staff
Balance cash and charge tickets at the end of each day
Send mammography letters
File scanned medical records
Receive, send and electronically file faxes
Shred confidential documents
SKILLS REQUIRED
Good communication, organizational and multi-tasking skills
Ability to adapt to changes in the workplace, duties and office policies
General computer knowledge and ability to adapt to current office software
EDUCATION
High school diploma or GED
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