Technology Support Specialist

Job : Technology Support Specialist (746620)

Location : 1000 E. Grand Des Moines, IA 50319

Consultants pay rate : $37 / hr on W2(All Inclusive )

The Network Engineer (NE) is responsible for the design, implementation and overall performance, security and availability of the entire LAN / WAN / MAN.

The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team.

This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed.

The role includes software installation, computer imaging, and other related IT tasks.

Key Responsibilities :

Provide desktop / laptop / thin client support both desk-side and remotely.

Install, patch, and troubleshoot Windows 7 / 10.

Troubleshoot issues with Microsoft 2019 and Office 365 products.

Configure and troubleshoot Windows networking (TCP / IP).

Escalate issues to next-level support or management as appropriate.

Troubleshoot issues with Microsoft Edge and Google Chrome.

Provide support using remote tools.

Install and troubleshoot a variety of in-house developed and third-party software.

Troubleshoot desktop and network printer issues.

Support Google Workspace products.

Support Apple devices (iPad, iPhone).

Understand and support Microsoft Active Directory (client-side).

Implement hard drive encryption, preferably using Bitlocker and McAfee.

Modify system registry as needed.

Qualifications :

Required Experience :

4 years of experience in PC support (desktop / laptop / thin client).

4 years of experience with Windows 7 / 10 installation, patching, and troubleshooting.

4 years of experience troubleshooting Microsoft 2019.

4 years of experience with Windows networking (TCP / IP) configuration and troubleshooting.

4 years of experience escalating issues to next-level support / management.

4 years of experience troubleshooting Microsoft Edge and Google Chrome.

4 years of experience providing support with remote tools.

4 years of experience installing and troubleshooting a variety of software.

Experience in support of Microsoft Office 365 products.

Experience in Apple device support (iPad, iPhone).

Thorough understanding of Microsoft Active Directory (client-side).

Experience with hard drive encryption, preferably Bitlocker and McAfee.

Desired Experience :

Ability to troubleshoot desktop and network printer issues.

Experience with Google Workspace products.

Ability to modify the system registry.

Education :

Preferred : 4-year degree or equivalent technical study.

Certifications :

Industry certifications (A+, Network+, MCP, etc.)

Communication :

The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.

4 years of relevant experience and preferred education of 2-year degree or equivalent technical study Required 5 Years

Experienced in PC (desktop / laptop / thin client) support both desk side and remotely Required 5 Years

Windows 7 / 10 installation, patching, and troubleshooting Required 5 Years

Ability to troubleshoot issues with Microsoft 2019 Required 5 Years

Windows networking TCP / IP Configuration and troubleshooting Required 5 Years

Escalate issues to next level support and or management accordingly Required 5 Years

Ability to troubleshoot issues with Microsoft Edge and Google Chrome Required 5 Years

Demonstrated experience providing support with remote tools Required 5 Years

Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software Required 5 Years

Troubleshoot desktop and network printers issues Required 5 Years

Experienced in Google Workspace products Required 5 Years

Experience in Apple device support (iPad, iPhone) Required 5 Years

Experience with hard drive encryption preference for Bitlocker and McAfee Required 5 Years

Ability to modify system registry Required 5 Years

Industry certification (A+, Network+, MCP, etc) Required