Senior Business Systems Analyst CPQ
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About the Opportunity :
Position Description : As part of the Global IT team, a Business Systems Analyst (CPQ) maintains a global, enterprise-wide viewpoint, supporting the mission and vision of the organization while acting in the best interest of the IT, Sales and Marketing department(s).
The role will encompass the major components of the full project life cycle requirements review, analysis, design review, Oracle CPQ development, set-up, testing and support.
The role will serve to ensure that the delivered solution meets the needs of global end users and executes a strategic objective that enhances internal and / or external customer experience.
This position requires a combination of in-depth functional business knowledge and technical proficiency in Oracle CPQ application administration and development with experience in CPQ developer toolkit, including BML and BMQL.
The person will work closely with global business application users. Strong problem-solving skills are required to diagnose and troubleshoot CPQ issues.
The specialist would provide functional direction and leadership for CPQ application solutions working with all IT Business Systems Analysts.
They will work with a talented global team to implement requirements and provide development solutions for our CPQ Platform.
This person will also partner with a Salesforce managed service to support all Sales and Marketing processes and systems.
General Duties :
Develop custom code and objects using the CPQ developer toolkit, such as BML, BMQL, CSS, JavaScript, and HTML
Answer functional / technical questions regarding Oracle CPQ
Perform functional testing of modifications
Research future CPQ releases and assist in implementation of new functionality
Work closely with domestic as well as international CPQ users
Create and maintain setup and process documentation
Perform user maintenance as needed
Deliver report and dashboard support
Implement and maintain customer and partner communities
Design, develop, and implement solutions and integrations with Oracle CPQ and other Sales and Marketing systems
Configure and customize CPQ features such as rules, recommendations, pricing, workflows, approvals, and quote management
Develop web services API integrations with other systems such as Salesforce, Oracle EBS ERP, and related business applications
Troubleshoot and resolve issues related to Oracle CPQ functionality and performance
Provide technical support and guidance to end-users and stakeholders
Document and maintain Oracle CPQ configuration and development standards and best practices
Closely collaborate with Salesforce Managed services
Problem Solving / Skills :
Position requires analytical ability, creativity, and judgment in analyzing and implementing application solutions.
Makes recommendations on priorities, design changes, improvements, and problem resolutions.
Self-motivated, ability to work independently.
Communication :
Proficient in written communication and presentation skills.
Ability to communicate and review problem situations and solutions with the business community.
Effectively communicates business and technical knowledge.
Proactively provides advice to other professionals on business process and functionality.
Teamwork :
Understands and supports the mission and vision of the IT and Sales and Marketing department.
Effectively uses teamwork skills to interact and collaborate on alternative approaches to software development issues.
Positively contributes to a high morale / high-performance, and team culture, leading by example.
Works well with and maintains a positive attitude when working with end users and fellow IT team members.
Job Knowledge / Experience :
Strong Sales and Marketing business process definition background
2-plus years of overall experience configuring, developing and managing Oracle CPQ
Able to configure and enhance Oracle CPQ
Proficient in CPQ developer toolkit, such as BML, BMQL, CSS, JavaScript, and HTML
Experience in Oracle Asset Based Ordering
Experience in web services API development and integration with other systems
Knowledge of CPQ business processes and best practices
Salesforce administration and development is a plus
Education :
Bachelor’s Degree Computer Science or Sales and Marketing or equivalent
Oracle CPQ Certification
Salesforce Platform Developer certification a plus
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