A company is looking for a Workforce Management Analyst to drive the implementation and adoption of the CalabrioOne WFO Platform for their Sales function.
Key ResponsibilitiesAnalyze and document existing WFM sales processes and identify improvementsGenerate insightful reports using CalabrioOne's reporting tools to track key metricsBuild and adjust schedules based on forecast projections and operational needsRequired QualificationsMinimum 2+ years of experience as a Workforce Management Analyst or similar roleProven experience with CalabrioOne WFO Platform, including configuration and reporting3+ years in a contact center environment2+ years in a Workforce Management specialty roleProficiency with Microsoft Excel, including data manipulation and pivot tables
Workforce Management Analyst
A company is looking for a Workforce Management Analyst to drive the implementation and adoption of the CalabrioOne WFO Platform for their Sales function. ...
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In this role, you will play a pivotal role in optimizing our contact center operations through real-time analytics and workforce management strategies. Partner cross functional teams to ensure seamless integration of technology solutions and data systems to support real-time analytics and workforce ...
Senior Analyst, Workforce Management
Proven experience in contact center management with at least 3-5 years in a senior or leadership role focused on real-time analytics and workforce management. In this role, you will play a pivotal role in optimizing our contact center operations through real-time analytics and workforce management s...
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