Customer Service Representative

Job Type

Full-time

Description

Starting Salary : $41,892- $50,100 annually ($21.49 -$25.70 per hour), plus benefits

Open Until Filled with priority given to those applications received by 5 : 00 PM on Friday, September 20th, 2024.

Are you interested in being part of a mission-driven public agency that's committed to providing affordable housing in Everett and Snohomish County?

Are you a thoughtful team player who can problem-solve, has excellent customer service skills, and possesses the ability to work in a modern office environment?

Everett Housing Authority (EHA) is looking for a motivated and resourceful person to step into this vital front-line role and help us achieve our mission! We are a diverse, innovative public agency with a mission to create affordable housing, foster healthy communities where households thrive, and replace systemic racism with equity for all.

Those interested can expect :

• A competitive salary
• Accrue up to 12 paid vacation days in your first year of employment
• 13 days of sick leave each year
• 13 paid holidays each year
• A strong benefit package including robust health, dental, and life insurance as well as a pension plan (PERS).
• Tuition reimbursement
• Employee Assistance Program
• Wellness Program
• Work that makes a difference!

As a Customer Service Representative, you will serve as the first point of contact for visitors, callers, and incoming documents.

You will assist program participants, other service providers, and the public through a variety of media (phone, email, digital platforms), answering basic questions about EHA's programs and processes, and referring more specialized ones to the appropriate team member.

You will process and route incoming paper and digital documents (letters, invoices, rent checks, etc.), provide limited technical assistance to program participants needing help accessing their accounts on EHA's RENTCafé platform, process outgoing mail, and assist with special projects as needed.

This entry-level position provides a great chance to interact with other team members in different departments across EHA and learn what their roles are in advancing our mission.

It offers an unparalleled opportunity to learn more about EHA and our vital work in the community, providing future growth opportunities for a motivated candidate.

Requirements

REQUIRED EDUCATION AND EXPERIENCE :

Education : High school diploma, GED or equivalent

Experience : General office experience, including computer usage. Prior experience as a receptionist preferred, but customer service experience in another setting can be substituted.

REQUIRED KNOWLEDGE AND SKILL :

• Keyboarding skills equivalent to 35 wpm
• Skill in dealing with people of all ages, race, ethnic, social, and economic backgrounds
• Skill in operating computers proficiently.
• Knowledge and skill in using Outlook, Word, and Excel.

Additional desirable qualifications :

• Experience in SharePoint
• Prior government work experience
• Prior knowledge of social service work or housing authority work
• Ability to speak one of the following languages : Russian, Ukrainian, Vietnamese, Arabic, Korean, and / or Spanish (in preference order).

Ability to translate verbally and in written form especially valued.

REQUIRED ABILITY TO :

• Work cooperatively, harmoniously, and respectfully with customers, co-workers, supervisors, and the public in a professional setting.
• Understand, speak and write English fluently
• Understand and follow oral and written instructions
• Communicate effectively verbally and in writing
• Manage time and tasks efficiently with limited supervision
• Work courteously and professionally with clients, co-workers, and the public in an environment with many competing demands

The Everett Housing Authority is an Equal Opportunity Employer

Salary Description

$41,892- $50,100 annually