Sr Manager, Transit (Operations)

POSITION TITLE : Sr Manager, Transit (Operations) (Full-Time Regular) (Classified)

REQUISITION # : req7695

DEPARTMENT : Transfort

LOCATION : TRANSFORT BUS FACILITIES

BENEFIT CATEGORY : Classified (Non-CBU)

EMPLOYMENT TYPE : Full-Time Regular

ANNUAL SALARY RANGE : $97, - 161, (Salaries are paid biweekly)

ANNUAL ANTICIPATED HIRING RANGE : $108, - 132, (Salaries are paid biweekly)

SELECTION PROCESS : Application deadline is 3 : 00 MT on 7 / 25 / 2024 .

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and / or an application for employment.

You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager.

You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date.

The status of your application will be updated in your applicant profile. Post-offer background check required .

Why Work For the City of Fort Collins?

• Medical, dental, vision (for self, spouse, children) eligible on the 1st of the month following date of hire
• Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires
• Retirement + company contributions after 6 month probation period and immediate vesting
• Flexible spending : Medical expenses FSA, dependent FSA or both
• Employee Assistance Program : counseling, legal, financial assistance
• Life insurance, short-term and long-term disability
• Wellness program, workout facilities
• Employee / family onsite health clinic
• Learning and development opportunities at all levels in the organization with opportunities for career mobility
• Collaborative work environment

To learn more about The City of Fort Collins and Our Community, please read

Job Summary

The Sr Manager of Transit oversees and elevates all aspects of our transit operations services, and ensures the delivery of exceptional service to our community.

This senior-level role requires a strategic mindset with deep expertise in transit operations, outstanding leadership skills, and a passion for innovation, partnership, and community engagement.

The Sr Manager of Transit leads and inspires teams, empowering them to achieve excellence and drive continuous improvement.

This position is instrumental in shaping the future of public transportation in Fort Collins by driving customer satisfaction, enhancing bus route services, meeting the needs of our residents, and fostering extensive community and stakeholder engagement while collaborating with local institutions and external partners.

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.

Leadership and Team Development :

• Promote a visible leadership presence in the workplace and field, actively engaging with staff and stakeholders to drive improvements and foster a supportive work environment.
• Lead, mentor, and develop a high-performing team of supervisors and managers, fostering a culture of excellence, collaboration, and continuous improvement.
• Provide clear direction, resources, and training for employees, ensuring they are equipped to deliver outstanding service.
• Cultivate a culture of recognition and growth by actively finding and celebrating employees' successes, driving motivation and continuous development.
• Implement consistent and timely feedback, corrective or disciplinary actions, maintaining high standards of performance and accountability.
• Bring strategic vision, leadership expertise, and a collaborative spirit to the Transfort leadership team. Drive innovation and foster a cohesive, high-performing team dedicated to achieving organizational excellence and community engagement.

Strategic Leadership and Vision :

• Provide strategic direction and oversight for all Transfort operations, with the flexibility to adapt responsibilities based on organizational structure needs and evolving priorities.
• Develop, implement, and manage comprehensive short and long-range plans, aligning them with the organization’s mission and vision.
• Lead the creation and execution of division work plans, ensuring alignment with broader organizational goals.
• Continuously revise objectives and plans to reflect current conditions and future needs, driving innovative and strategic solutions.

Operational Excellence :

• Oversee the implementation and adherence to a robust Operations budget exceeding $16 million annually, ensuring optimal use of resources in compliance with federal, state, and local regulations.
• Direct new and continuing operations to maximize service delivery and operational efficiency.
• Develop and implement short and long-term staffing plans, coordinating with relevant City departments to ensure adequate resourcing and support.

Regulatory Compliance and Best Practices :

• Maintain comprehensive knowledge of and provide expert guidance on City and Departmental policies, ADA guidelines, CDL regulations, DOT regulations, and Federal Motor Carrier Safety regulations.
• Ensure stringent compliance with all federal, state, and local laws and regulations, promoting a culture of safety and accountability.

Community Engagement and Public Relations :

• Serve as the primary liaison to the public, Department Head, Service Area Director, City Manager, and City Council on matters related to operations.
• Prepare and deliver public presentations and reports, effectively communicating Transfort’s objectives, achievements, and future plans.
• Analyze community transit needs, providing data-driven insights, alternatives, and recommendations to address current and long-range transit goals and service issues.

Innovation and Sustainability :

• Advocate for and implement innovative and sustainable practices within transit operations, aligning with the City’s commitment to social, economic, and environmental resiliency.
• Drive initiatives that enhance the efficiency, safety, and sustainability of Transfort services, positioning the organization as a leader in public transportation.

Management Responsibilities

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.
• Experience building teams and implementing practices to lead others well in an inclusive, high-performance organization.

Skill in integrating and synthesizing others’ viewpoints to build alignment of diverse perspectives to achieve results.

• Capable of creating conditions of emotional safety and demonstrates self-awareness and regulation in responding to others.
• Capable of systems thinking to see interdependent relationships and recognize multiple causes and effects of community issues, to predict or anticipate the consequences of policy decisions, and to community and organizational resources.
• Strong ability to assess alternatives in terms of their financial, revenue, social, environmental, and strategic advantages and disadvantages and propose solutions.

Required Knowledge Skills and Abilities

• Exceptional communication and leadership skills, with the ability to inspire and motivate diverse teams.
• Strategic planning and analytical skills, with a track record of developing and implementing successful operational plans.
• Deep understanding of transit operations and regulatory requirements.
• Proficiency in transit-specific software (Trapeze, Cleverworks) and a strong grasp of driving regulations (CDL, DOT).
• Strong problem-solving capabilities and the ability to navigate complex challenges with innovative solutions.
• Demonstrated ability to manage large-scale budgets and optimize resource allocation efficiently.
• Expertise in developing and maintaining stakeholder relationships, fostering collaboration and shared decision-making.
• Comprehensive understanding of diversity, equity, and inclusion principles, and experience in promoting a diverse and inclusive workplace culture.
• Strong, approachable, and empathetic leadership style.
• Proactive in system improvements and visible in the field.
• Transparent, honest, and committed to maintaining high ethical standards.
• Supportive of team morale and development, fostering an inclusive and equitable workplace.
• Demonstrated ability to lead through change and drive continuous improvement initiatives.
• Skilled in building and nurturing a culture of accountability, engagement, and high performance.
• Dedication to diversity, equity, and inclusion.
• Innovative mindset, open to new ideas and approaches.
• Personable and accessible, with a strong focus on customer service and community engagement.

Required Qualifications

Minimum Preferred College degree or equivalent work experience. Some positions may require functionally related certification or advanced degrees Bachelor’s Degree from an accredited college or university;

Field of Study : Business Administration, Public Administration, Transportation or Management.

Experience Requirements

Five years of experience supervising transit operations, including budgeting, fleet management, dispatch, training, and regulatory compliance, or a combination of education and relevant experience will be considered in lieu of the stated educational requirements.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task.

We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background.

The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications.

If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.