Exclusives - Seller Experience Partner

About the Role

We are a startup within a startup , a small, cross-functional team working on one of Opendoor’s next plays. We believe that what got us here won’t get us there , and we need to constantly innovate to fully realize our mission of empowering everyone with the freedom to move.

We’re looking to grow the customer experience team supporting our sellers on Exclusives. You’ll work closely with our customers as they engage with the product, and also with our Product team to make sure we’re meeting our customers’ needs.

What You’ll Do

Understand Customer Needs and Explain Multiple Selling Options :

• Demonstrate a keen understanding of customer requirements and preferences
• Articulate various selling options available, including Cash+, direct selling, and listing with an agent
• Tailor explanations to suit individual customer situations, ensuring clarity and relevance

Simplify Complex Processes and Assist Throughout the Customer Journey :

• Exhibit exceptional mental agility in simplifying intricate processes involved in real estate transactions
• Provide continuous assistance to customers, irrespective of the chosen selling option, guiding them through each stage of the journey
• Maintain a strict focus on customer satisfaction, ensuring a smooth and hassle-free experience

Ask Engaging Questions to Uncover Customers' "Jobs to Be Done" and Ensure Product Relevance :

• Employ probing and insightful questions to delve into customers' underlying needs and motivations
• Utilize active listening skills to discern customers' pain points and desired outcomes
• Translate gathered insights into actionable strategies to enhance product offerings and address customer needs effectively

Coordinate All Aspects of Showing Events, Liaising with Vendors, Internal Teams, and Customers :

• Manage multiple tasks simultaneously with precision and attention to detail
• Serve as the primary point of contact for organizing showing events, collaborating closely with third-party vendors, internal teams, and customers
• Ensure seamless coordination and execution of events, maintaining high standards of professionalism and efficiency throughout

Curate and Deliver Customer Feedback to Cross-Functional Teams for Product Improvement :

• Exhibit strong selling skills combined with high organizational acumen in gathering and synthesizing customer feedback
• Effectively communicate customer insights and pain points to cross-functional teams, facilitating collaborative brainstorming sessions
• Contribute innovative ideas and suggestions for product evolution based on customer feedback and market trends

Flexibility to Work Weekends as Needed (Approximately 50% of Weekend Days, Subject to Change) :

• Demonstrate adaptability and flexibility in accommodating fluctuating business needs
• Maintain a proactive approach to scheduling, ensuring availability for weekend shifts as required
• Uphold a high level of commitment to meeting customer demands and achieving organizational objectives, even during non-traditional work hours

Bonus points if you have

• Experience as a seasoned navigator of a dynamic startup and / or tech company, where ambiguity is the norm and adaptability is key
• Seamlessly collaborated across cross-functional teams, particularly with product and engineering, to unveil insights and conquer obstacles
• Been at the forefront of crafting pioneering innovations that break new ground

Compensation :

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets.

Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role.

The U.S. pay range for this position is $32.31 - $40.38 hourly. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience.

Your recruiter can share more about the specific hourly range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical / dental / vision insurance, basic life insurance, and 401(k) to eligible employees.

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About Opendoor

Founded in 2014, Opendoor’s mission is to power life’s progress one move at a time. We believe the traditional real estate process is broken and our goal is simple : build a digital, end-to-end customer experience that makes buying and selling a home simple and certain.

• To learn how we are reinventing the Real Estate industry check out our website .
• Hear about our culture directly from team members by visiting The Muse .
• Discover what we are building for our customers by reading our b log .

Opendoor Values Openness

We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.

We collect, use, and disclose applicant personal information as described in our personnel privacy policies. To learn more, you can find the policy details for California residents here and for Canada residents here .

We’re committed to Diversity, Equity, Inclusion, and Belonging

Opendoor is dedicated to creating an inclusive and collaborative culture. We value the diverse strengths, perspectives, and backgrounds of all our employees, and believe in empowering our teams to do their best work through teamwork and building a sense of belonging and trust.

Our four employee-led Opendoor Employee Resource Groups amplify diverse voices and promote collaboration and inclusion. Our focus is on attracting and retaining exceptional talent, and we believe in empowering our employees to continuously innovate and strive for 1% improvement every day.

You can find more information on our Career Page.

We are committed to assisting members of the military community in utilizing their skills at Opendoor. U.S. candidates are able to review your military job classification at MyNextMove.

org and apply for positions that align with your expertise.

At Opendoor, we are committed to providing reasonable accommodations throughout our recruitment processes for candidates with disabilities, pregnancy, religious beliefs, or other reasons protected by applicable laws.

If you require assistance or a reasonable accommodation, please contact us at [email protected].