Help Desk Agent
GloryCarrollton, TX, United Statesjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
- serp_jobs.job_card.permanent
job_description.job_card.job_descriptionHigh school diploma or GED 1-3 years of experience in a customer support or technical help desk role. Strong understanding of technical support principles and troubleshooting methods. Excellent verbal and written communication skills. Strong customer service orientation and interpersonal skills. Ability to explain technical concepts clearly to both users and technicians. Analytical and problem-solving skills with a methodical approach. Mechanically inclined with a basic understanding of hardware functionality. Familiarity with help desk ticketing systems and documentation practices. 401(k) Retirement Plan with Fidelity - 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Health insurance - 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield MDLive - 24 / 7 Virtual Doctor plus a Nurse Line Dental insurance Vision insurance FSA / Dependent Care Voluntary Life Insurance Basic Life insurance and AD&D - Company paid Short Term Disability / Long Term Disability / Employee Assistance Program - Company paid Paid Vacation - start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service Paid Sick days based on City / State requirements Paid Holidays - 9 to 11 days based on start date Professional development assistance Education assistance Adoption Assistance Legal and ID Theft plans Annual Bonus opportunity Opportunities for internal promotions / career advancement
Help Desk Agent
Department : Service - Call Centre / Customer Service
Employment Type : Permanent - Full Time
Location : United States / Carrollton, TX
Reporting To : Help Desk Supervisor
Compensation : $19.30 - $24.00 / hour
Description
The Customer Response Representative provides remote technical support for cash recycling machines, assisting both end users and field technicians. This role involves diagnosing and resolving equipment issues, guiding users through proper machine operation, and supporting technicians in the field to ensure timely and effective problem resolution.
Key Responsibilities
- Provide technical support via phone and email to end users and field technicians regarding cash recycling machine functionality.
- Diagnose and troubleshoot hardware and software issues remotely.
- Assist users with operational guidance and best practices for machine use.
- Support field technicians with technical information and troubleshooting steps.
- Document and track issues using help desk software and problem management systems.
- Follow established protocols and scripts to resolve common issues.
- Escalate complex problems to appropriate internal teams when necessary.
- Maintain a courteous and professional demeanor in all interactions.
- Work under direct supervision and follow standard operating procedures.
Skills, Knowledge & Expertise
Education Level :
REQUIRED SKILLS AND COMPETENCIES
Job Benefits
Plus, Glory matches 3% up to 6% of your contribution
serp_jobs.job_alerts.create_a_job
Help Desk • Carrollton, TX, United States
Job_description.internal_linking.related_jobs
Technology Talent Services | CornerStone Staffing.CornerStone Staffing’s Technology Talent Services division connects skilled IT professionals with environments where they can contribute imme...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
At Heritage Grocers Group, how we work is defined by shared values that include absolute integrity, respect, and collaboration.
However, it's more than that; it's smart and highly driven peo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Our team is looking for a dedicated technologist to join our family of diverse professionals in a highly supportive environment.
The ideal candidate should have experience working with an MSP with a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Practice Support Center 1210 - Dallas, TX.We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments.
We have over 145 clinics, over 350 providers, and more th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Assetsoft is a global technology consulting firm specializing in innovative software development, business process optimization, systems integration, and IT services for the real estate, constructi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Our Client is a managed services provider committed to innovative distribution and tailored ATM solutions.We continue to expand and grow our managed services and ATM as a Service offerings which me...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 We are looking for a motivated Technology Support Agent to join our family of diverse professionals in a highly supportive team environment for Night / Overnight shift support.The successful candidat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days 
As a Online Help Desk Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone, chat, and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
DAVACO is a leading turn-key solution provider with more than 30 years of experience supporting the world's leading brands with the development, transformation, and maintenance of their physical si...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
MSP Help Desk / Service Desk Support - L2 to join our team.You will be part of a group that prides itself on delivering the best IT services and solutions to our clients.
As a member of our team, you ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
CANDIDATES MUST LIVE IN THE DFW AREA.THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK.The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone call...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
This position provides phone support for software and hardware related issues.Candidate will be required to determine the nature of the problem, analyze root causes and resolve or escalate the issu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Globally recognized for exceptional product performance and versatility, Fotona develops award-winning aesthetic, medical, and dental lasers.
With over 50 years of laser expertise and industry leade...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 Provide full onsite / desk side and remote support to end users for all their IT issues, services and change requests for the users in the region.
Additionally, he / she will also support remote users i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days 
Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin.Enjoy a true sense of ownership as you work with a proven industry leader on some of...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin.Enjoy a true sense of ownership as you work with a proven industry leader on some of...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Our enterprise-level client is seeking to add six Help Desk Analysts to the team in Plano, TX.Please see below for full details-.
Client is hiring six total to the team with more possibly behind it....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician!.
Our diverse workforce allows Centre to develop and leverage knowledge, skil...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
- serp_jobs.job_card.promoted
Help Desk Specialist
CornerStone Technology Talent ServicesFort Worth, TX, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Help Desk Support Specialist
Heritage Grocers GroupAddison, TX, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Tier 2 - Service Desk Agent - McKinney, TX
NETRIOMcKinney, TX, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Help Desk Analyst
Platinum Dermatology PartnersDallas, TX, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Yardi Help Desk Support
AssetsoftDallas, TX, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Help Desk Analyst
Mitchell MartinIrving, TX, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Tier 1 - Service Desk Agent - McKinney, TX
NETRIOMcKinney, TX, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Online Help Desk Associate
TradeJobsWorkforce76110 Fort Worth, TX, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Help Desk and Cloud Support
DAVACOIrving, TX, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
MSP Help Desk / Service Desk Support - L2
Axxys TechnologiesPlano, TX, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Tier 1 Helpdesk Support
TEKsystemsCoppell, TX, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Help Desk Analyst
Consolidated Electrical DistributorsIrving, TX, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Service Desk Agent (Irving, TX)
FotonaIrving, TX, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
SR Help Desk Support
TEKsystemsAllen, TX, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Help Desk Manager
Rosendin ElectricCoppell, TX, United Statesserp_jobs.job_card.full_time
Help Desk Manager
RosendinCoppell, TXserp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
- serp_jobs.job_card.promoted
Help Desk Analyst - Plano, TX
Merge IT LLCPlano, TX, United Statesserp_jobs.job_card.temporary
- serp_jobs.job_card.promoted
Tier 1, IT Help Desk Support
Centre TechnologiesDallas, TX, United Statesserp_jobs.job_card.full_time