Lead Dispatcher

Responsibilities

Now Hiring : Lead Dispatcher

We invite you to join a team of highly skilled emergency medical experts, pilots and mechanics. Our mission of providing care to the world at a moments notice is at the heart of everything we do.

We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world.

We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

JOB SUMMARY The Dispatch Lead is responsible for overseeing, coordinating, and prioritizing all Dispatch and Communications Center activities.

ESSENTIAL FUNCTIONS / DUTIES

• Employ thorough knowledge of all Dispatch and Communications Center functions, including but not limited to routing, scheduling, mapping, reporting, and compliance.
• Assist in the development of and training of personnel to ensure that the contractual obligations of the company are met.
• Assume supervisory duties when Communications Center Supervisors are unavailable, including but not limited to delegating tasks, participating in performance reviews, and issuing corrective action.
• Monitor phone queues and communicate with providers and community partners to resolve service-related issues.
• Receive incoming emergency and non-emergency calls and promptly ascertain proper levels of response.
• Allocate resources to match dynamic system demands and input applicable information into the Computer Aided Dispatch (CAD) system.
• Act as a liaison between local 911 centers, field personnel, and the Communications Center.
• Maintain professional communication with all employees and customers, to include patients, facilities, and public service agencies.
• Accurately complete all shift paperwork, including status and call time reports.
• Maintain a current working knowledge of all company policies, protocols, procedures, rules, regulations, and memorandums.
• Perform other duties as assigned.

QUALIFICATIONS

Experience :

• Minimum 1 year of experience within a Dispatch / Communications Center.
• CAD or related system experience.
• Phone correspondence and customer service experience.
• Prior EMS experience as an EMT, Paramedic, or Firefighter preferred.

Education :

High School Diploma or equivalent (GED).

Skills :

• Strong personnel management and staff development skills.
• Effective oral and written communications skills.
• Effective interpersonal and problem-solving skills.
• Effective time-management and organizational skills.

Credentials / Licenses :

• Emergency Medical Dispatch Advanced (EMDA) certification preferred.
• CPR and ICS certifications preferred.

RELATIONSHIPS

Reports to : Dispatch Supervisor and / or Communications Manager

Interrelationships : EMTs, Paramedics, CCT RNs, Firefighters, Supervisors, Managers, Dispatchers.

If your passion is coordinating patient care missions where every second counts, apply today!

Qualifications

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing for individuals with a disability.

Our Benefits

MEDICAL - GMR offers four different plan options, allowing you to select the right option for you and your family. Our plans cover the full cost of preventive services and include in-network prescription drug coverage.

Our high-deductible plans allow you to open and contribute to a tax-advantaged Health Savings Account (HSA). We also offer Health Care and Dependent Care Flexible Spending Accounts (FSAs), allowing you to set aside tax-free dollars for certain expenses.

RETIREMENT - We offer a 401(k) retirement plan to eligible employees and a company match of 50% of your contributions, up to 8% of your compensation continued.

For certain employees who face 401(k) contribution limitations due to higher income levels, we also offer a deferred compensation plan and match.

We also offer financial counseling through our Employee Assistance Program and retirement plan vendor.

VISION - Our two vision plan options cover exams, lenses and frames, and contacts in lieu of eyewear.

TELEMEDICINE - GMR provides a telemedicine benefit through Teladoc for our employees and their dependents. Teladoc offers convenient phone and video care for many medical conditions for a low, fixed copay.

DENTAL - We offer two dental plans, including a plan that covers orthodontics.

SURVIVOR BENEFITS - GMR provides company paid Life and Accidental Death & Dismemberment (AD&D) Insurance. In addition, we offer an option to buy additional coverage for you, your spouse and your children at affordable rates.

INCOME PROTECTION - We offer company paid short-term and long-term disability insurance to protect a portion of your income in case of disability or extended illness.

VOLUNTARY BENEFIT OPTIONS - We offer a variety of other optional benefits including financial wellness services, legal coverage, identity theft protection and more.

The benefits listed apply to most core non-union positions. Union position benefits are dictated by their specific Collective Bargaining Agreement.