Job Title : Customer Support Representative
Job Id : 23-08288
Location : Urbandale , IA (Hybrid)
Duration : 36 Months
Position Type : Hourly contract Position (W2 only)
Bilingual position : Portuguese and English
Visa sponsorship is not available, now or in the near future, for this position.
This position offers a retention bonus after 6, 12, and 18 months of employment.
This position offers pay increases based on 6, 12, and 24 months of employment.
Support the Client's e-Commerce Contact Center
- Take inbound calls from Client's Region 4 (USA / Canada / Australia) customers and dealers regarding part orders or other items available for purchase on company website
- Occasional outbound calls to customers and dealers to research / investigate and follow up with our findings
- Approximately 15-20 calls / day
Contact Center is open from 7am - 7pm CST, Monday - Friday. Some Saturdays may be required.
Four shifts available that rotate within the 12 hour operation :
o 7 : 00am - 3 : 30pm
o 8 : 00am - 4 : 30pm
o 9 : 00am - 5 : 30pm
o 10 : 30am - 7 : 00pm
- Call volumes start to slow down after 5pm
- Candidate must be able to work any 8 hour shift within the 7am-7pm support window.
- Hybrid schedule includes a minimum of 2 days onsite / 3 days offsite (at home)
o Tuesdays are required onsite; with either Wed / Thurs as preferred additional onsite day
Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a company full-time employee or be provided group transportation.
Training is approximately 2 weeks in length
- Training and mentoring will be on the 8-4 : 30am shift and last approximately 6 weeks.
- Takes approximately 3-4 months from start date to reach full productivity.
Onboarding Attendance Policy :
Contingent employees within their training period (about 5-7 weeks of employment) are not eligible to take any time off.
Ideal candidates should have :
- Call Center experience
- Fluent in Portuguese and English
- 6+ months experience with customer service / support experience
- Efficient researching / troubleshooting skills
- Excellent written and verbal communication skills
- Speak with confidence
- Proficiency with Microsoft Office products - especially Teams and Outlook
- Willing to work occasional overtime and holidays
- Solid work history and proven dependability
- Reliable at home internet and a distraction free workplace
Candidates with the following skills and experience will stand out :
- Knowledge of agriculture, turf (mowers) and utility vehicles.
- Prior work experience in Agriculture or Technology dealer channels.
- Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.
Interviews will include behavioral based questioning
Candidate will be asked to share specific examples
Regards,
Nishant Singh
Team Lead - Recruitment
Sunrise Systems Inc.
732) 837-0396
- [email protected]
Customer Support Representative
Take inbound calls from Client's Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on. Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings. ...
Customer Support Representative
Take inbound calls from Client's Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on. Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings. If you would like to know a bit more abou...
Customer Support Representative / Contact Center Agent (remote Iowa)
Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing sy...
Customer Support Representative II
Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. Maintains the accuracy and availability of customer related informatio...
Customer Service, Billing Representative - On-Site Opportunity, Potential for Hybrid
Exceptional customer service orientation; ability to build and foster strong working relationships with Commercial personnel at all levels. Demonstrated strong written and verbal communication skills, including the ability to handle difficult customer situations. You will exemplify strong customer s...
Customer Support Representative
Occasional outbound calls to customers and dealers to research/investigate and follow up with our findingsDocument every interaction effectively in our internal case management systemApproximately 15-20 calls/day Requirements:Knowledge of agriculture, turf (mowers) and utility vehicles. Take inbound...
New Business Hybrid Representative (Starting at $41k + Performance Incentives + 5k in Company Stock)
Monitor applications for compliance with state regulations, validating that state required forms are submitted. In this role, you provide prompt, courteous and accurate customer service related to funding, suitability, regulatory issues, policy issuance, policy requirements, illustrations, and custo...
Customer Support Representative
Job Title: Customer Support Representative II. Three shifts available that rotate within the 12-hour operation:. Location: Johnston, IA (Onsite Position). Take inbound calls from client's Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchas...
Technical Support / Customer Service Representative (Remote)
Technical Support / Customer Service Representative. Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive...
Customer Support Representative
Take inbound calls from Client's Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on Shop. Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings. Approximately 15-20 calls/day. Prefe...