Job Description for FLOATING TELLER POSITION THIS POSITION REPORTS TO : Retail Branch Manager MINIMUM REQUIREMENTS FOR POSITION :
- High school graduate or active student
- Basic math aptitude and proficiency
- Demonstrated positive academic record
- Achievement in social and / or extracurricular activities preferred
- Post high school education and / or two years work experience with the public preferred
- Must have a professional appearance and manner
- Data entry skills
- Basic sales experience
- Provide prompt quality service to all customers within acceptable time limits
- Balance cash and meet the Bank’s standards for both number and amount of cash differences
- Maintain a working understanding of, and comply with, bank policies, procedures, and applicable banking regulations
- Knowledge of accounting principles helpful
- Demonstrate excellent verbal and written communication skills
- Maintain satisfactory attendance record
- Process transactions up to designated limits, using sound judgment in order to serve the customer and protect the Bank from loss
- Able to inquire and perform transactions on the system
- Must be flexible with time and location for the hours worked
- Must have transportation to each of our locations PRIMARY ACTIVITIES AND RESPONSIBILITIES :
- Have an awareness of general banking services.
- Gain knowledge of First National Bank and Trust’s products / services, pricing and internal requirements (through printed material and attendance at meetings, etc.
to communicate to customers.
- Successful completion of all required Teller 1 training during first 90 days of employment.
- Learn about competitor bank products / services and advantages of First National Bank and Trust products / services.
- Operate network computers / software, and other equipment necessary to handle financial transactions.
- Accept deposits and withdrawals up to designated limits while keeping cash within set limits.
- Process transactions up to designated limits, using sound judgment in order to serve the customer and protect the Bank from loss.
- Provide prompt quality service to all customers within acceptable time limits.
- Have knowledge about the importance and requirements of, and how to complete Currency Transaction Reports (CTRs).
- Balance cash and meet the Bank’s standards for both number and amount of cash differences.
- Accept loan payments of all types.
- Sell cashier’s checks, bank money orders and gift / travel cards.
- Process cash advances on credit / debit cards.
- Redeem savings bonds.
- Balance cash drawer.
- Participate in on-going training.
- Review Bank referral plan and learn the importance of making qualified referrals.
- Maintain a working understanding of, and comply with, bank policies, procedures, and applicable banking regulations.
- Maintain confidentiality of customer information.
- Know where the Community Reinvestment Act (CRA) notice, statement and public disclosure file is located in the Branch, and who the CRA Officer is.
- Support CRA through community and civic involvement.
- Know when to report suspicious transactions / activity / situations to appropriate personnel.
- Open / close branches as required while complying with security and confidentiality requirements.
- Participate in the general upkeep and appearance of the Branch.
- Understand and comply with Bank mission, organizational structure, employee handbook, bank security, policies and procedures, standards of conduct and incentive program.
- Other duties as needed or assigned. Education Preferred
- High School or better Skills Preferred
- Customer Service
- Sales
23 hours ago