Lead Clinic Surgery Scheduler

Qualifications :

• High School graduate or its equivalency
• Prior experience in healthcare field or clinic setting preferred
• Previous scheduling experience in a health care environment is preferred (e.g., physician office, clinic or hospital
• Excellent Customer Service skills are required
• Must possess basic computer skills, such as Microsoft Excel and Word
• Must have excellent organizational skills and be detail oriented
• Ability to multi- task and prioritize work
• Demonstrates superior customer service skills
• Must be highly skilled in verbal communication, problem solving, prioritization and organization
• Must have proven ability to maintain professional conduct and confidentiality in the care of patients
• Bilingual preferred

Duties &

Responsibilities : Job Summary

Job Summary

The Lead Surgery Scheduler will serve as a member of the healthcare team by overseeing the surgery scheduling efforts in the clinics.

This person will serve as the liaison between the schedulers and Clinic Management.

Duties

• Oversees surgery schedulers
• Ensures orders for surgery are acknowledged by schedulers and acted upon timely in accordance with clinic, physician, and hospital protocols
• Monitor pending cases per scheduler on Surgical Dashboard
• Assists with scheduling efforts by auditing surgery dashboard and troubleshoot barriers to ensure timely scheduling
• Assure authorizations, clearances, clinical and insurance information is obtained prior to scheduled surgery date
• Helps identify problems, recommends and implements process improvements
• Ability to fill in as a Clinic Surgery Scheduler as needed
• Communicates on a daily basis with Clinic Supervisor, OR Department, Pre op Clinic and Financial Counseling
• Continuously monitor the OR schedule to fill open blocks and communicate gaps in the OR schedule to the clinic schedulers
• Performs all duties in an independent manner with little or no need for direct supervision
• Complies with personnel policies and hospital safety policies
• Keep open lines of communication with the physicians, patients and management
• Ability to establish and maintain effective working relationships with staff, patients and the public.
• Answers the phones in a professional and courteous manner
• Performs other duties as assigned

Organizational Expectations

• Provides a positive and professional representation of the organization
• Adheres to infection-control policies and protocols
• Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards
• Complies with organizational and regulatory policies for handling confidential patient information
• Demonstrates excellent customer service through his / her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization
• Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements
30+ days ago