Manager, Claims Property - Weather (REM)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, on your side goes beyond just words.

Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

We are looking to hire 3 Claims Managers for this posting. The ideal candidate for this role will be located in Columbus, OH or Des Moines, IA with ability to go into the office in a hybrid capacity.

However, we will consider a fully remote candidates.

The selected candidates will be leading a team of Remote Event Management (REM) property adjusters. Must be available to work Catastrophe Duty (compensated extended hours for prolonged periods of time in order to respond to a catastrophic events).

We are looking for someone that has demonstrated :

• Strong, well-rounded technical experience and knowledge
• Coaching mindset
• Change advocacy
• Delivering business results
• Continuous improvement
• Strong communication skills
• Strong organizational skills
• Innovation
• Ability to lead without authority
• Engagement
• Root cause problem solving

Benefits Include : Medical, Dental, Vision, 401k with company match, Company-paid Pension plan, Paid time off and more.

Internal Use Only) Compensation Grade : G3

LI-AG1

Job Description Summary

No two property claims are ever the same and each customer has unique needs. Our Claims Property Weather team thrives on providing the very best service and building lasting, successful relationships with our customers.

If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!

As a Claims Manager supporting Field Property, you'll lead a weather claims unit across the country. You'll supervise weather claims representatives and customer interactions, expense control, loss cost objectives and support cross-functional and cross-claims specialty coordination.

We may call on you to lead local recruiting teams and actively partner with Human Resources and claims leadership to develop an annual workforce plan.

Job Description

Key Responsibilities :

Supports weather claims performance improvement by participating in special claims initiatives.

Supports and improves cross-functional and cross-claims coordination for Field Property Claims.

Coordinates resources with other functions such as quality assurance, fraud investigation, subrogation, claims legal, service center / call center and corporate office support staff.

Manages support resources / vendors as the need arises. (Property Repair Network, etc.)

Conducts quality assurance file reviews and implements team recommendations.

Monitors and manages weather unit performance objectives.

Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.

In support of Field Property, resolves customer complaints according to standard methodologies. Monitors customer satisfaction in an effort to drive action plans for improvement.

Identifies, develops and retains associates who have the potential for or are ready to fill critical roles in the organization.

Leads associates, including performance, salary planning and administration, training and development, workflow planning, hiring and placement and disciplinary actions.

May perform other responsibilities as assigned.

Reporting Relationships : Typically reports to a Claims Director and leads a team of Claims Specialists.

Typical Skills and Experiences :

Education : Undergraduate degree or post-graduate studies preferred.

License / Certification / Designation : State licensing where required. Successful completion of required / applicable claims certification training / classes.

Experience : Eight years of related experience in claims settlement, handling or management. Supervisory, training and / or claims consulting experience preferred.

Knowledge, Abilities and Skills : In-depth knowledge of claims files handling, investigation and settlement processes and procedures.

Legal issues / litigation process as it relates to claims. Best claims practices and quality file review procedures. Insurance industry operations, including understanding of sales and underwriting functions.

Claims operations practices, procedures and related systems.

Excellent customer service skills to proactively identify and understand customer needs. Verbal and written communication skills for frequent contact with claims representatives, claimants, policyholders, claims field management.

Demonstrated decision-making skills, including the ability to recognize, analyze and improve claims performance situations such as loss control, adjusted loss expense, customer satisfaction, employee development and engagement.

Ability to supervise and train claims representative in all aspects of claims processes. Effective communication skills necessary for customer contact, negotiation, presentations, project management and personnel management.

Ability to make decisions, establish priorities and set strategic directions. Ability to organize and deal with a variety of situations, discern problems and recommend / implement solutions.

Demonstrated ability to operate personal computer with proficient use of claims and business software.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the business unit executive and HR Business Partner.

Values : Regularly and consistently demonstrates Nationwide Values.

Job Conditions :

Overtime Eligibility : Not Eligible (Exempt)

Working Conditions : Office or field claims environment. May require ability to sit and use phone and personal computer for extended periods of time.

Must be willing to work irregular hours and to travel with possible overnight requirements. Must be available to work catastrophes (CAT) which may include working extended periods of time including holidays and weekends over the phone or in office environment.

ADA : The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit / Background Check : Due to the fiduciary accountabilities within this job, a valid credit check and / or background check will be required as part of the selection process.

Benefits

We have an array of benefits to fit your needs, including : medical / dental / vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more.