Customer Success Manager

Job Description

Job Description

Salary : $90,000 - $100,000

We are looking for a US-based Customer Success Manager to join our talented, dynamic, and rapidly growing global team. We have an in-office requirement of 2 days per week for local employees.

Company Description

OpenAsset is the only Digital Asset Management solution built for the Architecture, Construction and Engineering industries.

We have over 900 clients and 20 years of experience delivering value. Our vision is to inspire people through visualization of the built world.

We are a diverse group of hard-working and entrepreneurial people dedicated to solving complex challenges, working hard on meaningful projects, and celebrating our successes.

We are looking for extraordinary people to join our industry-leading and incredibly talented team! Our inspirational and fun working environment, innovation-driven, fast-growing company, and ambitious projects are just a few reasons why you will love working here.

As a company we are passionate about ensuring that diversity and inclusion are championed, and that everybody has a seat at the table.

We promote a culture where everyone feels valued, and we have adopted policies to ensure we hire from a diverse pool of candidates.

OpenAsset employs 80 people and is growing rapidly. OpenAsset has partnered with Marlin Equity Partners, an $8bn private equity fund, to help the business scale its sales, technical and management capacity to meet accelerating demand for its B2B SaaS product.

Customer Success Manager Role Description

OpenAsset is growing its Customer Success Team and we are looking for an experienced Customer Success Manager to join us! You’ll work closely with our growing number of awesome clients to ensure adoption of OpenAsset and become their trusted advisor and product expert.

The ideal candidate would have B2B SaaS experience working with medium to large customers to drive product adoption, communicate best practices, build relationships with key stakeholders, and communicate clear ROI to the customer.

If you’re dedicated and ambitious, OpenAsset is an excellent place to continue growing your career.

Customer Success Manager Responsibilities

• Manage a portfolio of the world’s leading Architecture, Engineering and Construction (AEC) clients
• Become an OpenAsset product expert and use this knowledge to establish clear business objectives and milestones for clients to work toward
• Drive adoption of OpenAsset through training, communication of best practices, and change management
• Own and ensure retention of recurring client revenue and partner closely with the Account Management team to identify and drive new revenue growth
• Identify, track, and improve the health status of each of your customers
• Collaborate internally across departments (Marketing, Product, Engineering, Renewals / Expansions) to advocate for clients

Customer Success Manager Skills and Experience

• 4+ years in a client-facing role managing multiple complex accounts
• 2+ years as a CSM in B2B SaaS with a technical product
• Proactive mindset with excellent organizational and time management skills
• Ability to think critically and problem solve in fast changing environments
• Experience building relationships and communicating with C level and executive stakeholders through Executive or Quarterly Business Review Meetings
• Willing and able to travel when required and lead on-site client meetings

Technologies we use

• Catalyst
• Salesforce
• Gong
• Zendesk
• Slack
• G-Suite

Benefits

• Competitive salary
• Medical / Dental / Vision coverage
• 20 days paid time off per year + federal holidays (UK style!)
• 5 paid sick days
• Work from home flexibility
• Commuter benefits
• 401k
• Paid parental leave

Getting Started" Stipend

Career growth and development opportunities

This position is not eligible for visa sponsorship.

Axomic is an Equal Opportunity Employer. We base our employment decisions entirely on business needs, job requirements, and qualifications we do not discriminate based on race, gender, religion, health, parental status, personal beliefs, veteran status, age, or any other status.

We have zero tolerance for any kind of discrimination, and we are looking for candidates who share those values. Applications from women and members of underrepresented minority groups are welcomed.